MDD Forensic Accountants

Adjuster Support Technician

MDD Forensic Accountants

full-time

Posted on:

Location Type: Hybrid

Location: Stoke-on-Trent • United Kingdom

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About the role

  • Provide proactive support to dedicated Adjuster(s) in the management of claims.
  • Manage your own caseload in collaboration with Adjusters, acting independently within agreed authority levels.
  • Handle inbound calls and take appropriate action to support customers, suppliers, and clients.
  • Review and issue reports to clients in a timely and accurate manner.
  • Resolve customer queries, questions, and complaints, ensuring the best possible outcomes for all parties.
  • Appoint and manage suppliers, monitoring progress without requiring Adjuster intervention.
  • Make outbound calls to customers, suppliers, and clients as required.
  • Complete and action all associated administrative tasks related to claims.
  • Support Adjusters in making technical decisions within competency‑based delegated arrangements.

Requirements

  • Minimum **2 years’ experience** in property claims management.
  • Experience reviewing scopes of work, identifying errors, omissions, or missed items (preferred).
  • Ability to contribute to claim reserving and reserve movement decisions.
  • Proven ability to deliver results in a fast‑paced environment.
  • Strong written and verbal communication skills, with the ability to engage effectively with a wide range of stakeholders.
Benefits
  • **Career & Purpose **
  • - Davies Innovation Lab
  • - Leadership training programme
  • - Funding for professional qualifications
  • - Thrive at Davies; learning opportunities
  • **Environmental & Social**
  • - The Davies Foundation
  • - Local charity funding
  • - Pennies To Heaven
  • - Employee Resource Groups
  • - Employee volunteering programme
  • **Financial Health**
  • - Pension, 5% employee and 5% employer contribution
  • - My Choices at Davies provides; High Street discounts and Financial wellbeing hub
  • - Life assurance: x4
  • - Refer a Friend
  • - Cycle to Work Scheme
  • - Lease car salary sacrifice
  • - Davies Incentive Plan
  • - Enhanced maternity, paternity and adoption pay
  • **Mental, Physical & Emotional Wellbeing **
  • - Wellbeing centre; move, munch, money & mind focus
  • - Discounts with 100's of UK retailers
  • - EAP; 24/7 confidential helpline
  • - 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
  • - Flexible working
  • - Dress for your day
  • - Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
  • - Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
claims managementproperty claims managementreviewing scopes of workclaim reservingadministrative tasks
Soft Skills
communication skillscustomer serviceproblem-solvingstakeholder engagementindependent decision-making