MD Integrations

General Counsel

• Review, draft, and negotiate prospective customer, partner/alliance, and vendor contracts (including network service agreements, SOWs, and partnership agreements) with an eye toward balancing business objectives with legal risk.
• Assess proposed contract terms against established and evolving company parameters; make clear, timely recommendations on what is and isn’t viable, consulting with external counsel where appropriate.
• Collaborate with internal teams across sales, contracts, and finance to support pre-sales processes, ensuring timely review and feedback of contract terms, adjustments, and final negotiations with new partners.
• Partner with internal medical team to ensure contracts and any negotiated terms reflect the boundaries of delivering telehealth services across multiple jurisdictions in the US.
• Conduct and oversee due diligence and ongoing monitoring of prospective and existing customers, partners, and vendors, including background checks, on potential new partners to evaluate legal, regulatory, reputational, and financial risks.
• Advise internal executive team on risk analysis, outlook and viability of prospective partners.
• Lead and manage the search for relevant technologies to aid in the ongoing compliance and management of contract administration with a focus on creating visibility, efficiency, compliance and cross-functional alignment.
• Contribute to building and refining contract playbooks, standard templates, and scalable review processes to enable sales and success teams.
• Stay informed of regulatory and industry developments impacting telehealth and digital health, including state-by-state licensing and privacy considerations.

Corporate Counsel

QA Engineer

• Create, maintain, and execute manual test cases and test scenarios to validate product functionality and ensure expected behavior across web, mobile, and API applications.
• Perform exploratory, regression, smoke, sanity, and end-to-end testing to identify functional and usability issues.
• Collaborate closely with Product Managers, Developers, and other QA team members to understand requirements, refine acceptance criteria, and ensure high-quality releases.
• Identify, document, prioritize, and track software defects, providing clear reproduction steps and supporting evidence.
• Validate bug fixes and perform regression testing before releases.
• Participate in feature refinement sessions, helping identify edge cases, risks, and test scenarios early in the development process.
• Contribute to improving QA processes, testing methodologies, documentation, and overall product quality.
• Create and maintain test documentation, including test plans, test cases, checklists, and knowledge base articles.
• Support release validation and production verification activities when needed.
• Collaborate with the automation team by identifying automation candidates and maintaining automation-ready test scenarios.

QA Analyst, Manual Testing

Backend Engineer

• Design, build, and optimize high-throughput RESTful APIs in PHP using the Laravel framework, writing efficient PostgreSQL queries and schema designs to support data-intensive clinical workflows.
• Contribute to new feature development and platform improvements within an Agile/Scrum process.
• Build and maintain integrations with third-party APIs and internal services, deploying and running services in Docker containers across AWS (or comparable cloud) environments to ensure secure, reliable data exchange.
• Write automated tests (unit, integration, and API-level) for PHP/Laravel back-end functionality and critical clinical workflows, and integrate them into CI/CD pipelines using Git/GitHub-based workflows and Docker to enable continuous testing and faster, more reliable releases.
• Write and maintain clear technical documentation for troubleshooting guides, fixes, API integrations, and support processes, version-controlled through Git/GitHub for easy team access and updates.
• Monitor application health, performance, and error logs using tools such as Rollbar and AWS CloudWatch to proactively identify and address potential issues before they affect patients or providers.
• Identify, document, and track software defects, analyzing logs and debugging to pinpoint root causes, and work with the development team within Agile/Scrum sprints to prioritize and ensure timely resolution.
• Actively participate in code reviews to uphold coding standards and engineering best practices.
• Continuously evaluate and improve our development processes, CI/CD pipelines, and tooling (Docker, monitoring/logging systems, cloud infrastructure) to enhance team efficiency, code quality, and release velocity.
• Identify opportunities to formalize and document internal processes, workflows, and troubleshooting playbooks, building a knowledge base that supports faster onboarding and more consistent support.

Backend Engineer, PHP, Laravel

Sales Development Rep

• Meet and exceed a monthly Outbound Opportunity quota by sourcing new prospects
• Meet and exceed a monthly Held Discovery Meeting quota by pre-qualifying prospects
• Generate outbound qualified leads through a multichannel approach of a minimum of 50 calls per day, email, and social media networking
• Adhere to Service Level Agreements for responding to inbound calls, chats, and contact forms
• Maintain and update the CRM system with accurate and timely information on leads and prospects
• Stay informed about industry trends and competitor activities to identify new opportunities and challenges

Sales Development Representative

Customer Support

• Facilitate Treatment Management
• Assist with patient communications on behalf of providers, pharmacy communications, and track prescription regimen related to men’s and women’s health, dermatologic treatments, or weight loss prescriptions
• Patient Education & Support
• Provide follow up education and support for patients accessing care via the telehealth platform, including instructions on medication usage, explanation of treatment plans, care instructions, and prescription compliance
• Promote adherence to physician-recommended care plans
• Maintain and Update Electronic Health Records (EHR)
• Accurately document all patient interactions, treatment plans, and clinical instructions in the EHR, ensuring timely and complete records in accordance with regulatory and organizational standards
• Collaborate with Multidisciplinary Teams
• Work closely with across internal clinical team and providers to deliver a seamless and high-quality virtual care experience for patients across specialties
• Prior Authorizations
• Initiate, track, and follow up on prior authorization requests for medications
• Communicate with insurance companies, providers, and patients to ensure timely processing and resolution of authorizations
• Uphold Privacy, Compliance, and Ethical Standards
• Adhere strictly to HIPAA regulations, privacy protocols, and clinical workflows to ensure the confidentiality and safety of all patient information within a virtual care setting
• Operational and Team Support
• Collaborate with providers, nurses, and internal staff to maintain efficient and compliant telehealth workflows
• Escalate urgent patient needs to appropriate provider or nurse according to established protocols
• Participate in team meetings and process improvement initiatives

Corporate Counsel

QA Analyst, Manual Testing

Backend Engineer, PHP, Laravel

Sales Development Representative

Clinical Support Specialist