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Clinical Support Specialist
MD IntegrationsClinical Support Specialist in telehealth assisting with patient communications and care coordination. Responsible for maintaining EHRs and facilitating treatment management in a virtual care setting.
About the role
Key responsibilities & impact- Facilitate Treatment Management
- Assist with patient communications on behalf of providers, pharmacy communications, and track prescription regimen related to men’s and women’s health, dermatologic treatments, or weight loss prescriptions
- Patient Education & Support
- Provide follow up education and support for patients accessing care via the telehealth platform, including instructions on medication usage, explanation of treatment plans, care instructions, and prescription compliance
- Promote adherence to physician-recommended care plans
- Maintain and Update Electronic Health Records (EHR)
- Accurately document all patient interactions, treatment plans, and clinical instructions in the EHR, ensuring timely and complete records in accordance with regulatory and organizational standards
- Collaborate with Multidisciplinary Teams
- Work closely with across internal clinical team and providers to deliver a seamless and high-quality virtual care experience for patients across specialties
- Prior Authorizations
- Initiate, track, and follow up on prior authorization requests for medications
- Communicate with insurance companies, providers, and patients to ensure timely processing and resolution of authorizations
- Uphold Privacy, Compliance, and Ethical Standards
- Adhere strictly to HIPAA regulations, privacy protocols, and clinical workflows to ensure the confidentiality and safety of all patient information within a virtual care setting
- Operational and Team Support
- Collaborate with providers, nurses, and internal staff to maintain efficient and compliant telehealth workflows
- Escalate urgent patient needs to appropriate provider or nurse according to established protocols
- Participate in team meetings and process improvement initiatives
Requirements
What you’ll need- Active Medical Assistant credentials (e.g. CMA or RMA) required
- Prior experience processing prior authorizations for medications and working with insurance required
- Minimum 2 years in clinical support, care coordination, or physician- and patient-facing environment, telehealth strongly preferred
- Experience in a clinical setting working with common health issues and treatments in at least one of these areas: men’s health, women’s health, dermatology, and/or weight management, preferred
- Strong understanding of HIPAA for patient privacy and data security, plus a familiarity with virtual care standards
- Well-organized, reliable, clear communication and focused on effective patient service
- Strong technical skills across a variety of platforms such as EHRs, internal chat and email tools like Slack or Gsuite, project and task management tools like Asana, ticketing systems, etc.
Benefits
Comp & perks- 75% subsidized health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) retirement savings plan with company match
- Professional development opportunities
- Flexible work arrangements
- Collaborative and supportive work environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient educationtreatment managementprior authorization processingclinical documentationcare coordinationtelehealth supportmedication usage instructionstreatment plan explanationprescription complianceEHR management
Soft Skills
clear communicationwell-organizedreliableeffective patient servicecollaborationproblem-solvingattention to detailteam supportadaptabilitypatient advocacy
Certifications
CMARMA