McKesson

Customer Care Representative

McKesson

full-time

Posted on:

Location Type: Hybrid

Location: Kentucky • Ohio • United States

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Salary

💰 $16 - $26 per hour

Job Level

Junior

About the role

  • Manages client’s customer orders according to established program business rules
  • Order management includes manual order entry, verification of electronically submitted orders, and execution of special customer order requirements
  • Answers inbound calls and inquiries from the client’s customers and the client representatives for order placement, order status, returns, and designated client topics
  • Triages inquiries to client partners per pre-defined processes
  • Manages customer cases within Sales Force to ensure all open inquiries are completed in a timely manner
  • Investigates and resolves customer issues, including but not limited to, shipment discrepancies, delivery delays, pricing differences, order blocks
  • Works collaboratively with internal partners, such as Program Managers, DC Operations, Quality Assurance, Master Data, Credit and Collections, to promote client and customer satisfaction
  • Performs day end clearance processes to ensure all orders are successfully moving through the system to ship as expected and research/resolves issues to avoid service disruption
  • Provides reporting as needed to support the client and operation
  • Attends client meetings as needed to represent the Customer Care function
  • Processes return orders according to the client return policy
  • Coordinates the creation of new client customers through the master data process

Requirements

  • Typically requires 1+ years related experience (customer service environment preferred)
  • Strong written communication skills
  • Basic math skills
  • Self-motivated on all initiatives
  • Computer literacy in a Windows environment
  • Multi-tasking/pivoting from one client to another
  • Works with sense of urgency
  • Proficient in Microsoft Excel and Outlook
  • Preferred: Proficient in Sales Force and SAP
Benefits
  • Competitive compensation package as part of Total Rewards
  • Performance and experience-based pay adjustments
  • Additional compensation such as annual bonus or long-term incentives may be offered
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order managementmanual order entrycustomer issue resolutionreportingdata entrybasic math skills
Soft Skills
written communicationself-motivatedmulti-taskingsense of urgencycollaboration