McKesson

Customer Care Supervisor

McKesson

full-time

Posted on:

Location Type: Hybrid

Location: Kentucky • Ohio • United States

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Salary

💰 $48,500 - $80,900 per year

About the role

  • Manage Customer Care operations to ensure timely resolution of customer and client inquiries
  • Serve as a point of contact for escalated customer and client concerns
  • Collaborate with internal partners to resolve or redirect customer and client issues
  • Actively participate in client and internal meetings
  • Implement process enhancements to improve efficiency and service quality
  • Lead a team of Customer Care Representatives ensuring client program coverage
  • Oversee hiring, onboarding, and training for team members
  • Facilitate regular performance and development activities
  • Communicate goals and business updates effectively
  • Ensure team fluency in all technical applications and programs

Requirements

  • 3+ years in customer service or call center leadership
  • Proven ability to build and maintain customer relationships
  • Strong communication skills tailored to diverse audiences, including executives
  • Data-driven decision-making
  • Conflict management and problem-solving abilities
  • Experience in coaching, interviewing, hiring, and training
  • Business acumen and cross-functional leadership skills
  • Proficient in MS Office Suite, especially Excel
  • Attention to detail and organizational skills
  • Willingness to travel up to 5%
Benefits
  • Competitive compensation package
  • Annual bonus opportunities
  • Health insurance
  • Employee wellness programs
  • Professional development and training
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall center leadershipdata-driven decision-makingcoachinginterviewinghiringtrainingprocess enhancementsperformance managementservice quality improvement
Soft Skills
communication skillsconflict managementproblem-solvingrelationship buildingorganizational skillsattention to detailbusiness acumencross-functional leadershipteam leadershipcollaboration