MCIM by Fulcrum Collaborations

IT Support

• Provide Tier 1 and Tier 2 IT support for in-office and remote employees across all systems and applications.
• Manage onboarding, provisioning, and offboarding processes, ensuring timely access setup and termination in accordance with internal SLAs.
• Administer and maintain Windows and Mac devices, ensuring security compliance and patch management.
• Manage and deploy RMM / IT Asset Management (ITAM) platforms.
• Implement and manage Endpoint Detection & Response (EDR) and Security Information & Event Management (SIEM) systems.
• Transition IT operations from an outsourced MSP model to internally managed platforms.
• Configure dashboards, policies, and monitoring tools aligned with company security and compliance requirements.
• Administer cloud applications including Google Workspace, Microsoft 365, Atlassian (Jira/Confluence), Slack, Monday.com, and other SaaS tools.
• Manage user access controls, permissions, and integrations across cloud systems.
• Maintain and support networking equipment and configurations, including VPN, firewall, and NAT (Cisco preferred).
• Support system integrations and build automations between cloud applications where applicable.
• Document IT processes, systems configurations, and internal best practices.

IT Administrator

Account Executive

• Selling to net new accounts.
• Identify and open doors at new accounts in the Co-Location / Data Center sales sector.
• Utilize your existing industry contacts to secure meetings.
• Follow up on our senior BDR’s own contacts.
• Set up initial sales discovery calls and product demonstrations.
• Analyze existing customers and map the potential for upsells of more modules, products and sites.
• Develop a plan of action to achieve an increase in sales by customer.
• Selling the entire MCIM portfolio including our new Reliability Benchmarking packs.
• Learn the details of each product and present the technical and business benefits of the MCIM Operating System.
• Have a deep understanding of the way businesses operate, and the priorities that drive decisions from the C-level.
• Create demand by uncovering business problems and matching them to our solution.
• Uncover business initiatives and pain points to map back our solutions across multiple lines of business.
• Build credibility and trust while influencing buying decisions.
• Sell on value and return on investment vs. technical functionality.
• Generate a pipeline that leads to closed revenue.
• Achieve Quarterly and Annual sales targets.
• Other duties as assigned from time to time.

Operations

• Become a fluent user of the MCIM platform
• Leverage our platform to provide critical operations consulting services to our customers
• Conduct field-level audits of operating assets within customer facilities
• Develop operating scripts for critical infrastructure operations
• Review and provide oversight in establishing maintenance schedules
• Train field technicians and customer teams on MCIM
• Mentor junior Field Services team members
• Coordinate with the Sales team to increase opportunities
• Work with Customer Experience & Development teams for platform configuration

IT Administrator

Account Executive

Senior Data Center Operations Technician