MCIM by Fulcrum Collaborations

IT Administrator

MCIM by Fulcrum Collaborations

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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Tech Stack

AWSCloudEC2

About the role

  • Provide Tier 1 and Tier 2 IT support for in-office and remote employees across all systems and applications.
  • Manage onboarding, provisioning, and offboarding processes, ensuring timely access setup and termination in accordance with internal SLAs.
  • Administer and maintain Windows and Mac devices, ensuring security compliance and patch management.
  • Manage and deploy RMM / IT Asset Management (ITAM) platforms.
  • Implement and manage Endpoint Detection & Response (EDR) and Security Information & Event Management (SIEM) systems.
  • Transition IT operations from an outsourced MSP model to internally managed platforms.
  • Configure dashboards, policies, and monitoring tools aligned with company security and compliance requirements.
  • Administer cloud applications including Google Workspace, Microsoft 365, Atlassian (Jira/Confluence), Slack, Monday.com, and other SaaS tools.
  • Manage user access controls, permissions, and integrations across cloud systems.
  • Maintain and support networking equipment and configurations, including VPN, firewall, and NAT (Cisco preferred).
  • Support system integrations and build automations between cloud applications where applicable.
  • Document IT processes, systems configurations, and internal best practices.

Requirements

  • 3–4+ years of experience in IT Administration, Systems Administration, or similar technical support roles.
  • Experience supporting mixed Windows and Mac environments.
  • Experience supporting both in-office and remote employees.
  • Experience working in an organization of 20–150 employees or within an IT MSP environment.
  • Hands-on experience with RMM and IT asset management platforms.
  • Experience with cloud application management including Google Workspace, Microsoft 365, and other SaaS platforms.
  • Working knowledge of networking fundamentals including VPN, firewall, and NAT.
  • Experience with Cisco and/or Ubiquiti networking equipment preferred. Bonus: experience with AWS EC2.
  • Strong troubleshooting and problem-solving skills.
  • Ability to deploy and implement technical tools, not just manage existing systems.
  • Strong communication and interpersonal skills with a customer-support mindset.
  • Self-motivated with the ability to work independently.
  • Associate’s Degree in IT Management, Computer Information Systems, or related field preferred.
  • CompTIA A+ and/or Network+ certifications preferred.
Benefits
  • Impact – Build and shape IT infrastructure from the ground up
  • Growth – Join a company entering an exciting new stage of expansion. Scale with us!
  • Ownership – Operate with autonomy and influence key operational systems
  • Collaboration – Work within a tight-knit, highly collaborative team
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportWindows administrationMac administrationRMMIT Asset ManagementEndpoint Detection & ResponseSecurity Information & Event Managementnetworking fundamentalscloud application managementsystem integrations
Soft Skills
troubleshootingproblem-solvingcommunicationinterpersonal skillscustomer-support mindsetself-motivatedindependent work
Certifications
CompTIA A+CompTIA Network+Associate’s Degree in IT ManagementAssociate’s Degree in Computer Information Systems