Mazda North American Operations

Operations

• Day-to-day support of regional field operations team and management of dealer facing regional administrative functions.
• Answer inquiries from dealers on policies, procedures and processes, while providing an exceptional level of service.
• Collaborate with region leadership and field team to optimize dealer performance.
• Monitor and report on key metrics, manage department budget, and ensure effective communications between management, field, and dealers.
• Develop regular Region to Dealer communications for respective assigned area.
• Program and performance monitoring of Regional Operations initiatives focusing on dealer performance and business planning.
• Assist in annual, quarterly, and monthly regional projects with analysis, tracking, and reporting of project progress.

Region Operations Specialist

Business Development Rep

• Responsible for shaping and executing the software product strategy to advance CX goals and deliver profit.
• Analyze market trends, customer needs, and competitive landscape to identify high-impact opportunities that drive CX improvement and profit growth.
• Assess emerging technologies and technical enablers to support new software and digital initiatives.
• Develop and execute business development strategies for new software products, features, or applications that align with CX and profitability goals.
• Create and maintain strategic roadmaps and go-to-market plans that support business objectives and long-term growth.
• Provide market insights, define product requirements, and shape the software product roadmap in alignment with Mazda brand and broader MNAO product offerings.
• Evaluate build-versus-buy opportunities to optimize resource allocation and accelerate product delivery.
• Identify and develop strategic alliances, channel partnerships, and ecosystem collaborations to advance the software strategy and products.
• Define and monitor key performance indicators (KPIs) to measure the effectiveness of business development initiatives.
• Deliver regular performance reports, insights, and recommendations to senior leadership to inform strategic decision-making.
• Drive staff development, performance management, and adherence to company policies.

Region Operations Specialist

Manager, Emerging Business – Software Business Development