May Mobility

Site Operations Manager II

May Mobility

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $66,000 - $80,000 per year

Job Level

Mid-LevelSenior

About the role

  • Oversee a team of Site Supervisors, Technicians, and contracted Autonomous Vehicle Operators to run seamless shuttle operations.
  • Report to the May Mobility Customer Operations Manager and serve as primary site contact.
  • Ensure that operations follow rigorous safety guidelines and continuously develop a culture of safety.
  • Implement and oversee daily protocols and reporting; track site performance metrics to systematically improve outcomes.
  • Responsible for meeting financial goals and aligning spending with the site operating budget.
  • Ensure exceptional service for both customers and passengers.
  • Partner with People Operations to make staffing and performance management decisions for the site.
  • Ensure that site staff seamlessly communicates with engineers when a technical issue arises or requires escalation.
  • Partner with Field Operations to train new site leadership and test new rollouts of vehicle technology.
  • Create a work environment that values all team members and embodies May Mobility values.
  • Cover shifts across days and times that fall outside normal business hours and travel up to 10% as required.

Requirements

  • Associates degree or higher in Business, Technical Operations, or other degree
  • 3+ years experience as a people leader in a fast-adapting and customer-focused environment
  • Previous experience as a formal people leader in a fast adapting and customer-focused environment
  • Proven experience making judgment calls in ambiguous situations
  • Previous experience developing processes and managing projects
  • Excellent written and verbal communication skills across multiple platforms; strict attention to detail in every situation
  • Valid U.S. Driver's License
  • Willingness to undergo a driving record check
  • Ability to lead multiple small teams at once
  • Identifying trends or product gaps and properly escalating
  • Strong collaboration skills with both internal and external stakeholders
  • Comfortable with communicating and representing the company publicly
  • Driving solutions by goal setting and creating a path towards improvement
  • Ability to work effectively with team members at all levels of the organization
  • Ability to lift up to 50 lbs
  • Ability to stand for prolonged periods of time and climb ladders (infrequent)
  • Ability to work outdoors in varying temperatures and weather conditions
  • May need to remain stationary 50% or more of the time and perform prolonged computer use
  • Desirable: Bachelor's degree or higher or equivalent experience; leadership experience in a startup; change management experience; operations or logistics background; working knowledge of Google Suite, Slack, Jira and Asana.