Maxima Consulting

IT Support Specialist

Maxima Consulting

contract

Posted on:

Location Type: Hybrid

Location: Warsaw • Poland

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Tech Stack

MacOS

About the role

  • Manage and respond to support tickets in a timely manner.
  • Install and configure software and hardware.
  • Provide remote technical assistance to users.
  • Troubleshoot and resolve IT issues.
  • Maintain IT inventory and asset management.
  • Adhere to security best practices and policies.
  • Proactively escalate complex incidents to the appropriate competence centers.

Requirements

  • Strong understanding of IT support principles and practices.
  • At least 2 years of experience in similar role (4+ years for Seniors).
  • Experience with remote support tools.
  • Experience with ticketing systems.
  • Proficiency in Windows and macOS operating systems.
  • Knowledge of network troubleshooting and basic network configuration.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Polish and English language - advanced.
Benefits
  • MultiSport
  • Medical Care
  • Training budget
  • Birthday Gifts
  • Office Parties & Outings
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT support principlesremote support toolsticketing systemsWindows operating systemmacOS operating systemnetwork troubleshootingnetwork configuration
Soft Skills
problem-solvingcommunicationindependenceteamwork