Maxa

Senior Customer Delivery Manager

Maxa

full-time

Posted on:

Location Type: Hybrid

Location: Montreal • Canada

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Job Level

Senior

Tech Stack

ERP

About the role

  • Drive Strategic Customer Relationships
  • Partner with Account Leads to identify expansion opportunities and navigate commercial discussions.
  • Act as the customer's trusted advisor; you’re the person they call when they need to understand what's possible.
  • Translate customer business outcomes into scoped delivery work.
  • Manage difficult conversations: scope changes, timeline pressures, technical limitations.
  • Deliver Customer Implementations
  • Ship Maxa's product with an exceptional customer experience that makes clients advocates
  • Own the entire delivery cycle and lead multiple concurrent projects from kickoff to production
  • Orchestrate cross-functional teams (Business Analysts, Analytics Engineers, BI Developers, DevOps) like a conductor leading an orchestra
  • Scale Through Continuous Improvement
  • Capture reusable patterns in our Playbook and turn every delivery into training data for the next
  • Experiment boldly with AI and automation and find the workflows that 10x delivery speed
  • Obsess over the metrics that matter: cycle time, first-pass quality, customer CSAT

Requirements

  • 5-10 years delivering complex data/AI implementations (consulting, product delivery, professional services)
  • Deep fluency with financial & operational systems (ERP, CRM, WMS) and operational processes (O2C, P2P, R2R)
  • Technical fluency that earns engineers' respect : You can debate data models, challenge technical decisions with specificity, and understand table structures—not just high-level processes
  • Comfortable in technical architecture discussions : You don't need to code, but you can hold your own in engineering war rooms and won't get steamrolled by technical teams
  • Strong PMO fundamentals but you adapt frameworks to reality, not force reality into frameworks
  • Bilingual (French & English)
Benefits
  • 4 weeks vacation year one, 5 weeks thereafter
  • RRSP contribution after 3 months
  • On-site chef : three-course lunches for $12
  • Stock options in a post–Series A high-growth AI company
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data implementationsAI implementationsfinancial systemsoperational systemsERPCRMWMSO2CP2PR2R
Soft Skills
customer relationship managementcommunicationproject managementproblem-solvingadaptabilitycollaborationleadershipnegotiationcritical thinkingbilingual