Maxa

Principal

• Gère les relations clients d'envergure de A à Z : de la clôture de la vente à la livraison, jusqu'à l'expansion du compte.
• Dirige les implantations les plus complexes : agis à la fois comme autorité commerciale et leader de la livraison.
• Bâtis et fais croître un modèle de livraison par « pods ».
• Orchestreras des « pods » de livraison dynamiques, propulseras l'expansion de tes comptes et façonneras la méthodologie de livraison.

Gestionnaire de livraison, principal

• Own Enterprise Customer Relationships
• Be the customer’s executive counterpart. The person their CFO, COO, or CIO calls when they need to understand what’s possible with their data.
• Lead Steering Committee meetings: present delivery status, navigate strategic decisions, and manage scope change negotiations with commercial authority.
• Handle the hard conversations: timeline pressures, budget disputes, and executive escalations.
• Identify and drive expansion opportunities within your accounts.
• Lead Enterprise Delivery
• Manage delivery governance across your portfolio that keeps customers confident and teams unblocked.
• Oversee hypercare, UAT, and production deployment. You’re accountable for the customer saying: “This is live, stable, and trusted.”
• Scale the Delivery Organization
• Capture reusable patterns in our delivery playbook and Knowledge Library. Every engagement should make the next one faster.
• Obsess over the metrics that matter: time to operational impact, adoption depth, delivery cycle time, first-pass quality, and customer satisfaction.

Gestionnaire de livraison, principal

Customer Delivery Principal