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Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Own Enterprise Customer Relationships
- Be the customer’s executive counterpart. The person their CFO, COO, or CIO calls when they need to understand what’s possible with their data.
- Lead Steering Committee meetings: present delivery status, navigate strategic decisions, and manage scope change negotiations with commercial authority.
- Handle the hard conversations: timeline pressures, budget disputes, and executive escalations.
- Identify and drive expansion opportunities within your accounts.
- Lead Enterprise Delivery
- Manage delivery governance across your portfolio that keeps customers confident and teams unblocked.
- Oversee hypercare, UAT, and production deployment. You’re accountable for the customer saying: “This is live, stable, and trusted.”
- Scale the Delivery Organization
- Capture reusable patterns in our delivery playbook and Knowledge Library. Every engagement should make the next one faster.
- Obsess over the metrics that matter: time to operational impact, adoption depth, delivery cycle time, first-pass quality, and customer satisfaction.
Requirements
What you’ll need- 10+ years delivering complex data, analytics, or AI implementations (consulting, professional services, or product delivery at an enterprise scale).
- Commercial credibility at the executive level: You’ve managed C-suite relationships, negotiated scope changes with budget implications, and navigated escalations where the account was at risk.
- Technical fluency that earns architects’ respect: You can review a data model, challenge source mapping decisions with specificity, and hold your own in technical architecture discussions.
- Deep fluency with enterprise systems and processes: ERP, CRM, WMS, and the operational processes they support (Order-to-Cash, Procure-to-Pay, Record-to-Report).
- Dual-track ownership experience: You’ve owned both the customer relationship and the delivery outcome on the same engagement. You know how to context-switch between a commercial negotiation and a technical review in the same afternoon.
- Bilingual (French & English).
Benefits
Comp & perks- 4 weeks vacation year one, 5 weeks thereafter
- RRSP contribution after 3 months
- On-site chef: three-course lunches for $12
- Stock options in a post–Series A high-growth AI company
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data AnalyticsAI ImplementationDelivery GovernanceOperational ProcessesScope Change NegotiationCustomer Satisfaction MetricsUAT ManagementProduction DeploymentData Model ReviewEnterprise Systems Fluency
Soft Skills
Executive CommunicationConflict ResolutionStrategic Decision-MakingContext-SwitchingLeadership