Customer Delivery Principal

Maxa

Delivery Principal leading complex implementations for enterprise customers at Maxa AI. Managing relationships and delivery outcomes, scaling the organization in a high-growth AI company.

Posted 7/2/2026full-timeMontreal • 🇨🇦 CanadaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing enterprise customer relationships and delivering complex data, analytics, or AI implementations. Proven ability to navigate executive-level negotiations and oversee delivery governance while ensuring customer satisfaction and operational impact.

Highest-signal resume keywords

Enterprise Customer Relationship ManagementComplex Data ImplementationC-Suite NegotiationTechnical Architecture FluencyBilingual (French & English)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsAI ImplementationDelivery GovernanceOperational ProcessesScope Change NegotiationCustomer Satisfaction MetricsUAT ManagementProduction DeploymentData Model ReviewEnterprise Systems Fluency

Soft Skills

Executive CommunicationConflict ResolutionStrategic Decision-MakingContext-SwitchingLeadership

Tools & Technologies

ERP SystemsCRM SystemsWMS Systems

Industry Keywords

Order-to-CashProcure-to-PayRecord-to-ReportProfessional ServicesConsulting

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own Enterprise Customer Relationships
Be the customer’s executive counterpart. The person their CFO, COO, or CIO calls when they need to understand what’s possible with their data.
Lead Steering Committee meetings: present delivery status, navigate strategic decisions, and manage scope change negotiations with commercial authority.
Handle the hard conversations: timeline pressures, budget disputes, and executive escalations.
Identify and drive expansion opportunities within your accounts.
Lead Enterprise Delivery
Manage delivery governance across your portfolio that keeps customers confident and teams unblocked.
Oversee hypercare, UAT, and production deployment. You’re accountable for the customer saying: “This is live, stable, and trusted.”
Scale the Delivery Organization
Capture reusable patterns in our delivery playbook and Knowledge Library. Every engagement should make the next one faster.
Obsess over the metrics that matter: time to operational impact, adoption depth, delivery cycle time, first-pass quality, and customer satisfaction.

Requirements

What you’ll need

10+ years delivering complex data, analytics, or AI implementations (consulting, professional services, or product delivery at an enterprise scale).
Commercial credibility at the executive level: You’ve managed C-suite relationships, negotiated scope changes with budget implications, and navigated escalations where the account was at risk.
Technical fluency that earns architects’ respect: You can review a data model, challenge source mapping decisions with specificity, and hold your own in technical architecture discussions.
Deep fluency with enterprise systems and processes: ERP, CRM, WMS, and the operational processes they support (Order-to-Cash, Procure-to-Pay, Record-to-Report).
Dual-track ownership experience: You’ve owned both the customer relationship and the delivery outcome on the same engagement. You know how to context-switch between a commercial negotiation and a technical review in the same afternoon.
Bilingual (French & English).

Benefits

Comp & perks

4 weeks vacation year one, 5 weeks thereafter
RRSP contribution after 3 months
On-site chef: three-course lunches for $12
Stock options in a post–Series A high-growth AI company