Max Retail

People Operations

• Builder First: You don't wait for a playbook - you write it. You have built HR infrastructure from scratch and know what order to do things in.
• L&D Champion: You believe that learning is a business lever, not an HR checkbox. You have designed programs that actually changed how people work.
• Trusted Partner: Employees bring you their real concerns. Leaders bring you their honest problems. You hold both with discretion and zero drama.
• Systems Thinker: You see the process behind every problem. You build things that outlast your involvement.
• Coach, Not Enforcer: You build manager capability through relationships and real conversations - not compliance checklists.
• High EQ, High Output: You can hold space for a sensitive employee conversation in the morning and present a talent framework to leadership in the afternoon.

Senior People Ops Manager

Financial Planning and Analysis

• Own and evolve the company-wide operating model to support strategic decision-making and long-term planning
• Lead monthly, quarterly, and annual budgeting and forecasting processes
• Build and maintain cash flow and scenario models across B2B and D2C revenue streams
• Analyze unit economics, CAC, LTV, margin trends, and channel performance to inform strategic decisions
• Support the month-end close process in partnership with outsourced accountants
• Manage vendor payment approvals, expense tracking, and revenue recognition processes
• Assist with audit readiness and financial compliance
• Partner with sales, marketing, and ops to forecast demand, optimize pricing, and evaluate GTM strategies
• Provide financial inputs into product launches, customer acquisition plans, and inventory planning
• Help prepare materials for board meetings, investor updates, and fundraising activities
• Drive the implementation of tools and workflows for accurate, timely financial reporting
• Develop dashboards and reporting packages for key company and department-level KPIs

Finance Manager

Director

• Own and execute a forward-thinking IT roadmap that supports company growth, security, and operational efficiency
• Administer and optimize Google Workspace, Electric AI, JumpCloud, and Check Point as the foundation of our IT and security stack
• Oversee all user provisioning, deprovisioning, and access controls through JumpCloud, ensuring zero-trust principles are followed
• Manage endpoint protection, network security, and threat response using Check Point; partner with security vendors to maintain 24/7 coverage
• Leverage Electric AI to streamline onboarding, offboarding, app access, device management, and IT support workflows
• Establish and maintain IT policies, approval processes, and compliance standards across all tools and platforms
• Own all software vendor relationships, renewals, and procurement approvals to control costs and reduce risk
• Serve as the escalation point for IT issues, lead helpdesk operations, and ensure fast resolution times for all employees
• Plan and execute infrastructure upgrades, new tool rollouts, and technology initiatives from start to finish

Senior People Ops Manager

Finance Manager

Director of Information Technology