Technical Support Lead
Maverick Payments
full-time
Posted on:
Location Type: Remote
Location: California • United States
Visit company websiteExplore more
Salary
💰 $29 - $35 per hour
Job Level
About the role
- Provide payments related technical support services while ensuring superior client experience.
- Provide first-class customer service/support via telephone, email, chat, and any future channel.
- Triage inbound customer communications and monitor priority of tickets assigned to the queue.
- Maintain an accurate and complete record of all inquiries and problems handled.
- Assist Sales partners and merchants in adding equipment and services to merchant accounts.
- Provide technical support and troubleshooting for setup issues and connection issues.
- Assist Technical Support Representative I & II by ensuring the team has proper tools and training to perform tasks.
Requirements
- High school diploma or equivalent.
- 2+ years payments industry experience in call center or customer support related role.
- 2+ years’ experience in payment processing, specifically terminal technical support.
- 1 year in ticket inquiry handling, reconciliations, and handling support escalations.
- Some leadership experience.
Benefits
- Competitive Salary, Bonuses and Incentives.
- Comprehensive employer sponsored health, vision, and dental insurance programs.
- Paid time off, Paid Sick and Paid Holidays.
- 401K plan with up to a 3% matching contribution.
- Commitment to Career Development and Advancement.
- Employee Recognition Programs.
- Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
payment processingtechnical supporttroubleshootingticket inquiry handlingreconciliationssupport escalations
Soft Skills
customer servicecommunicationleadership
Certifications
high school diploma