Maverick Payments

Program Manager

• Ensure key initiatives across risk, underwriting, and compliance remain visible, prioritized, and progressing.
• Coordinate and maintain the Risk, Underwriting, and Compliance initiatives roadmap.
• Support execution of cross‑functional projects by defining scope, milestones, dependencies, and success metrics.
• Track progress across initiatives, identify risks or blockers early.
• Partner with Risk, Underwriting, and Compliance leadership to understand priorities.
• Track and report progress against established KPIs and operational targets.
• Facilitate regular status updates, dashboards, and executive‑level reporting.
• Serve as a point of coordination between Risk, Underwriting, Compliance, and partner teams.
• Coordinate third‑party vendor activities.
• Support operational effectiveness by maintaining documentation, workflows, and basic program management processes.
• Review and offer feedback on proposed policies, controls, or workflow changes.

Customer Support

• Providing payments related support services while ensuring superior client experience in all aspects involved in payment processing, ensuring customer and partner satisfaction.
• Provide first-class customer service/support via telephone, email, chat, and any future channel.
• Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly.
• Maintains an accurate and complete record of all inquiries and problems handled.
• Absorbing and retaining a large quantity of departmental system, policy and procedure knowledge.
• Utilizing all tools and systems consistently to enhance department knowledge.
• Retaining and sharing knowledge gained by supporting peers and delivering side by side training to new hires.
• Acting as interdepartmental support guidance liaison and solutions expert.
• Educating and assisting with various merchant services functions including, without limitation, batch, funding, reconciliation, tax reporting, etc.
• Providing basic level technical assistance.
• Lending assistance with PCI compliance and certification, password resets, dashboard navigation, etc.
• Assist with address and basic account update requests.
• Follow all card brand compliance rules and regulations for the security and integrity of sensitive information.
• Handling complex client escalations via telephone, email, chat and any future channel.
• Open mind to continued process improvements and innovation by offering suggestions to increase overall team performance.
• Critical thinking by strategically eliminating barriers and offering additional solutions to overcome challenging situations.
• Other duties assigned.

Merchant Support Representative II

Data Engineer

• The Data Warehouse Engineer is a hands-on role responsible for designing, building, and operating Maverick’s Azure data platform.
• Reporting to the Data Team Director, you will partner with external implementation resources in Phase 1 and then own daily operations, reliability, and continuous improvement of the platform.
• Monitor health and SLAs via Azure Monitor/Log Analytics, Synapse and Data Factory dashboards; respond to critical pipeline incidents within 2 hours.
• Triage and resolve data integration failures (sponsor bank files, CRM/ITSM connectors, API ingestions), distinguishing data quality vs. pipeline vs. infrastructure issues; escalate when needed.
• Perform root-cause analysis (RCA) and drive corrective actions; maintain and conduct post-mortems.
• Design and build Azure Data Factory pipelines (ETL/ELT) for batch and incremental ingestion using parameterized, reusable templates.

Data Warehouse Engineer

Growth Marketing

• Owns the end-to-end implementation lifecycle for embedded payments and marketplace initiatives, from partner onboarding through integration and go-live
• Acts as the central point of coordination across Product, Marketing, Business Development, RevOps, and Operations to ensure successful execution of platform initiatives
• Manages project plans, timelines, dependencies, and deliverables across multiple concurrent initiatives
• Drives alignment across stakeholders, ensuring clarity on scope, responsibilities, and execution milestones
• Identifies risks, bottlenecks, and operational gaps, and proactively drives resolution to maintain momentum
• Supports execution of partner onboarding and activation, ensuring efficient time-to-live and early success
• Partners with RevOps to ensure platform initiatives are tracked, measurable, and integrated into CRM and GTM systems
• Builds and improves workflows for onboarding, implementation, and activation to increase efficiency and scalability
• Monitors post-launch performance including partner activation, adoption, and early GMV contribution
• Identifies drop-off points and collaborates with internal stakeholders to improve adoption and reduce friction
• Contributes to development of playbooks, launch frameworks, and documentation to support repeatable execution
• Maintains accurate documentation of initiatives, timelines, stakeholder communications, and execution status within internal systems
• Represents the company at industry events, trade shows, and partner-facing engagements to support platform initiatives and strengthen ecosystem relationships
• Support onsite partner meetings, implementation sessions, and launch readiness reviews as needed
• Partner with Marketing and Product to contribute insights for platform-related content, playbooks, and thought leadership tied to embedded payments and marketplace growth
• Stay current on industry trends across embedded payments, ISVs, Vsaas and platform ecosystems to inform execution and continuous improvement
• Support ad-hoc strategic initiatives, reporting, and cross-functional projects as directed by leadership
• Willing and able to travel for partner engagements, internal planning sessions, and industry events (estimated travel: 20–40%)

Program Manager

Merchant Support Representative II

Data Warehouse Engineer

Manager, Platform Growth