Maverick Payments

Customer Support

• Provide payments related support services while ensuring superior client experience in all aspects involved in payment processing, ensuring customer and partner satisfaction.
• Provide first-class customer service/support via telephone, email, chat, and any future channel.
• Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly.
• Maintains an accurate and complete record of all inquiries and problems handled.
• Absorbing and retaining a large quantity of departmental system, policy and procedure knowledge.
• Utilizing all tools and systems consistently to enhance department knowledge.
• Retaining and sharing knowledge gained by supporting peers and delivering side by side training to new hires.
• Educating and assisting with various merchant services functions including, without limitation, batch, funding, reconciliation, tax reporting, etc.
• Providing basic level technical assistance.
• Lending assistance with PCI compliance and certification, password resets, dashboard navigation, etc.
• Assist with address and basic account update requests.
• Follow all card brand compliance rules and regulations for the security and integrity of sensitive information.
• Handling complex client escalations via telephone, email, chat and any future channel.
• Open mind to continued process improvements and innovation by offering suggestions to increase overall team performance.
• Supporting specialized projects on an as-needed basis to fully follow through and final completion as directed by the leadership team.

Merchant Support Representative II

Support Engineer

• Provide payments related technical support services while ensuring superior client experience.
• Provide first-class customer service/support via telephone, email, chat, and any future channel.
• Triage inbound customer communications and monitor priority of tickets assigned to the queue.
• Maintain an accurate and complete record of all inquiries and problems handled.
• Assist Sales partners and merchants in adding equipment and services to merchant accounts.
• Provide technical support and troubleshooting for setup issues and connection issues.
• Assist Technical Support Representative I & II by ensuring the team has proper tools and training to perform tasks.

Technical Support Lead

Marketing

• Own and execute strategies for partner-facing and internal events, ensuring measurable ROI.
• Plan, execute, and analyze 15+ annual events, including conferences, roadshows, webinars, and internal experiences.
• Coordinate with leadership to refine event strategy, calendar, and budget.
• Manage speaking opportunities, content submissions, and session planning.
• Conduct market research to inform event strategy.
• Oversee event logistics, travel arrangements, and promotional campaigns.
• Drive engagement before, during, and after events through automated outreach and follow-up.
• Act as a subject matter expert on Maverick’s products during events.
• Travel as needed to ensure successful event execution.
• Track ROI and compile post-event reports with actionable insights.
• Manage vendor relationships, negotiate contracts, and ensure cost-effectiveness.
• Support multi-channel promotional campaigns and content creation.

Merchant Support Representative II

Technical Support Lead

Field Marketing Contractor