Maven Clinic

Consultant

• Provide virtual care and support to adult members via 10-minute video consults and asynchronous messaging around:
• Birth control, emergency contraception
• STI counseling
• Pregnancy, contraception, and Covid-19 counseling
• Yeast infections, BV, urinary tract infections, bacterial vaginosis
• Anxiety and depression (including postpartum)
• Menopause hormone therapy
• Capture encounter summary documentation in our practice management system, MPractice
• Collaborate with Maven’s Care Delivery team to ensure member needs are met, including recommendations for in-person referrals and follow-ups
• Serve as an ambassador of Maven’s unique care model, providing culturally humble care and championing our belief that better outcomes for women and families mean a better world for everyone

Consultant Obstetrician, Gynaecologist

• Provide virtual care and support to adult members via 10-minute video consults and asynchronous messaging around:
• Birth control, emergency contraception
• STI counseling
• Pregnancy, contraception
• Yeast infections, BV, urinary tract infections, bacterial vaginosis
• Anxiety and depression (including postpartum)
• Menopause hormone therapy
• Capture encounter summary documentation in our practice management system, MPractice
• Collaborate with Maven’s Care Delivery team to ensure member needs are met, including recommendations for in-person referrals and follow-ups
• Serve as an ambassador of Maven’s unique care model, providing culturally humble care and championing our belief that better outcomes for women and families mean a better world for everyone

Consultant Obstetrician and Gynaecologist – OBGYN

Customer Success Manager

• Serve as a member of the account team managing our book of Small and Medium size Businesses (SMB) through a pooled support inbox, as well as developing 1:many content that can be leveraged by all customer segments
• Develop deep product and internal process knowledge to help identify common roadblocks and propose solutions for better team efficiency
• Standardize and maintain CS team playbooks, templates and documentation to further enhance client experience while promoting and maintaining efficiencies
• Utilize Salesforce Cases system for triage, communication and resolution workflows; partner closely with peers other team triage colleagues to ensure high level of accountability and limit redundancy in addressing client questions and concerns
• Own day-to-day cross-functional coordination of client activities, including but not limited to reporting requests, hosting client meetings upon request, delivering on client marketing requests, and business operation deliverables
• Actively listens to clients' concerns and diagnoses clients’ service needs while facilitating timely client problem-resolution
• Follow escalation protocols correctly to ensure tickets are routed to the right teams for support and/or that you seek additional support to respond to clients appropriately; help to support and maintain these documented protocols and identify opportunities for process improvement where needed
• Partner with other CSMs, Operations, Client Deliver, Sales, and Product to iterate on existing processes and continue to deliver best-in class client service
• Support biannual client reporting meetings upon request; analyze data and outcomes to help inform engagement strategies and measure program effectiveness

Digital Client Success Associate – Contract

Designer

• Serve as an internal subject matter expert (SME) on complex plan design, benefit interpretation, and compliance-related questions, supporting Maven’s Client Success, Client Delivery, and Sales teams
• Selectively participate in prospect and client-facing meetings as needed as a benefit design subject matter expert
• Design and refine coverage policies using best practices informed by research, competitive intelligence, and market analysis
• Analyze Maven’s book of business to identify opportunities to enhance existing benefit designs for Maven’s clients
• Maintain detailed and accurate internal documentation for Maven’s large and diverse client base, ensuring year-over-year consistency and high-quality standards
• Support benefit design changes during employer implementation and renewals, partnering closely with internal teams throughout the process
• Conduct quality assurance on benefit configurations, documentation, and logic to ensure accuracy and alignment with client intent
• Collaborate cross-functionally with Growth, Operations, and Product teams to ensure smooth implementation, operational excellence, and scalable processes

Senior Benefit Design Associate – Health & Benefits Consultant

Android Engineer

• Work cross-functionally to drive the development of new features and products, ensuring they meet customer needs and adhere to Maven’s quality standards.
• Write well-crafted, well-tested, readable, and maintainable code.
• Develop Unit and UI automation tests to ensure robustness, covering edge cases, usability, and reliability.
• Navigate ambiguity, multitask effectively, and lead cross-functional projects, delivering high-quality solutions.
• Drive technical design discussions and provide guidance to team members on best practices, coding standards, and architectural principles.
• Mentor and guide junior engineers, helping to develop their technical skills and fostering a culture of continuous learning and improvement.
• Identify and evaluate emerging technologies, tools, and trends to drive innovation and improve our engineering processes

Senior Software Engineer, Android

Events

• Execute assigned event projects across Maven’s in-person events, both third-party and hosted, supporting each project from intake through post-event wrap-up, ensuring timelines, deliverables, and stakeholders remain aligned.
• Manage project plans, vendor coordination, material shipments, and on-site or virtual logistics to support smooth execution.
• Track budgets and expenses for assigned projects, maintaining clear documentation and timely updates.
• Support Maven’s syndicated webinar program by managing vendor coordination, contracting, deliverables, and timelines for each syndication.
• Coordinate post-event lead uploads and follow-up details in partnership with sales and marketing operations.
• Own day-to-day execution of Maven’s self-serve events program for the sales organization, including monitoring requests, managing approvals, and serving as the primary point of contact for questions.
• Contribute to the planning and execution of Maven’s inaugural conference by supporting the Director of Events as needed
• Manage overall speaker coordination, serving as the point person for communications and deliverable tracking leading up to the conference and during conference days
• Support on-site operations as needed

Senior Events Marketing Associate – Contract

Account Executive

• Create market demand by evangelizing Maven’s voice with passion, credibility and the effective use of data
• Develop a detailed plan for meeting your individual targets
• Drive a robust and high-quality pipeline for your territory through individual outreach as well as a close working partnership with our Sales Development and Channel teams
• Use creativity and relentless persistence to secure meetings with HR buyers - ranging from C-level audiences to regionally focused contacts
• Act as the CEO of your territory and actively meet stakeholders in market including prospective clients, payers, and consultants
• Position Maven’s value proposition effectively based on a solid understanding of the competitive landscape, technology, and individual buyer needs
• Expertly assess buyers (decision makers, influencers and champions); building persona-appropriate approaches to bring value to each interaction
• Drive and achieve sales goals, including management of the entire end-to-end sales process
• Highly motivated, self-starting, and results-oriented

Commercial Account Executive

Frontend Engineer

• Developing and implementing responsive, accessible, and optimized web or mobile applications using HTML, CSS, JavaScript, TypeScript, React and other relevant frontend technologies.
• Use Node.js to support front-end architecture, tooling, and server-side rendering for scalable web applications.
• Working with backend developers to integrate frontend components with backend APIs and services.
• Collaborating with product managers, designers, and other stakeholders to understand user needs and requirements and translate them into technical specifications.
• Ensuring the security, scalability, and performance of the frontend applications.
• Testing and debugging the frontend code to ensure high-quality standards and fix any issues that arise.
• Participating in code reviews, pair programming, and other collaborative activities to ensure code quality and knowledge sharing.
• Maintaining code documentation and contributing to the company's knowledge base.

Senior Software Engineer, Frontend Engineering

Account Manager

• Lead the strategy and execution of payer-focused marketing initiatives that support Maven’s commercial goals—improving reach, credibility, differentiation, and pipeline performance within payer channels.
• Build a nuanced understanding of payer partners’ business models, clinical priorities, procurement processes, incentives, and existing vendor ecosystems to inform joint GTM strategies.
• Develop and operationalize programs that accelerate activation and performance of payer partnerships, including messaging alignment, co-marketing, enablement, market insights, and account-level collaboration.
• Partner with Growth Marketing and Product Marketing to design payer-specific co-marketing campaigns, events, research collaborations, and content initiatives that elevate Maven’s relevance and differentiation in the payer market.
• Identify and clearly articulate the parts of our current and upcoming product roadmap that matter most to payers—mapping those priorities to each payer’s unique business strategy, and pulling out the shared themes that resonate across the broader payer landscape.
• Own the end-to-end lifecycle of strategic payer partnerships:
• Lead onboarding, enablement, and early activation
• Partner with the payer growth team to deliver high-impact touchpoints such as QBRs and performance reviews
• Serve as a senior cross-functional connector—surfacing payer needs, identifying ecosystem opportunities, and influencing product, GTM, and partner strategies based on payer insights and partner feedback.
• Work with Sales and Customer Success leadership to strengthen payer deal execution, including refining value propositions, developing partner-aligned positioning, and creating joint motions that support adoption and retention.
• Build scalable infrastructure for payer partnerships by improving reporting, automating repeatable processes, developing playbooks, and creating systems that support sustained growth of the payer channel.
• Act as a senior thought partner to leadership, providing synthesis on payer market trends, emerging partnership opportunities, and strategic ecosystem shifts that should inform Maven’s product and GTM roadmaps.

Senior Manager, Payer Partnerships

Manager

• Lead, coach, and develop Team Leads and Member Services Associates.
• Set clear expectations around quality, productivity, and member experience.
• Own hiring, onboarding, performance management, and career development.
• Foster a culture of accountability, empathy, and continuous improvement.
• Own performance outcomes for medication access including resolution time, pharmacy turnaround, quality scores, and member satisfaction.
• Ensure consistent execution of pharmacy coordination, insurance navigation, and escalation workflows.
• Partner with Workforce Management on staffing models, headcount planning, and capacity forecasting.
• Serve as the primary operational partner for pharmacy vendors, owning escalation patterns, performance issues, and workflow alignment.
• Collaborate closely with clinical operations, product, legal, and risk teams to resolve systemic issues.
• Represent Member Services in cross functional forums and planning discussions.
• Own operational risk management, compliance adherence, and audit readiness for medication access workflows.
• Serve as escalation owner for high impact, systemic, or cross team issues.
• Ensure teams adhere to privacy, PHI, and non clinical scope requirements.
• Identify trends and friction points across pharmacy, insurance, and member workflows.
• Lead process improvements, tooling enhancements, and documentation updates.
• Drive change management as partners, policies, and workflows evolve.
• Support program scaling including new pharmacy partners or expanded offerings.