Senior Associate, Strategy & Operations

Maven Clinic

Senior Associate in Strategy & Operations at Maven Clinic improving consumer services. Collaborating across departments to streamline operations and drive efficiency in healthcare.

Posted 6/18/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $123,000 - $140,000 per yearWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Independently own cross-functional operational projects from problem definition through solution design, execution, and results measurement
Drive operational readiness for new Consumer product and service line launches — partnering cross-functionally to define workflows, build support infrastructure, and execute an effective MVP while designing for scalability from the start
Dig into operational and member experience data to identify patterns, surface root causes, and translate findings into clear, actionable recommendations for leadership and cross-functional partners
Design, build, and iterate on internal processes, workflows, and tooling that improve efficiency, quality, and consistency for the Consumer Support and Consumer Provider team
Partner with Product teams to represent the voice of operations: flagging member pain points, defining requirements, and supporting launches of new features or programs
Develop and maintain reporting infrastructure that tracks operational health, identifies trends, and enables data-driven decision-making across the team

Requirements

What you’ll need

2–5 years of experience in operations, strategy & ops, consulting, or a related analytical role
Experience at a startup or high-growth tech company; healthcare or consumer product experience a plus but not required
Strong analytical instincts: you're comfortable digging into large datasets, building models in Excel or Google Sheets, and have experience with SQL or BI tools (Looker, Tableau, etc.)
A track record of running projects end-to-end — you set the timeline, manage stakeholders, resolve blockers, and drive to completion
Comfort operating in ambiguity: you can get started with an incomplete picture, make smart assumptions, and adjust as you learn more
A builder's mentality — you see a broken process and your first instinct is to fix it, not just document it
Clear, concise communication skills; you can distill complex problems into crisp summaries for both operational and executive audiences
High ownership and low ego — you take the work seriously, act with urgency, and are just as willing to do the unglamorous execution work as the strategic thinking
Comfort and fluency with AI tools to improve operational workflows and create automation and efficiency.

Benefits

Comp & perks

Health insurance
401K matching for US-based employees, with immediate vesting
16 weeks 100% paid parental leave and new parent stipend (for Mavens who’ve been with us for 1 year+)
Annual professional development stipend and access to a personal career coach through Maven for Mavens
Whole-self care through wellness partnerships
Hybrid work, in office meals, and work together days
Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operationsstrategyanalyticsSQLExcelGoogle Sheetsbusiness intelligencedata analysisreporting infrastructureproject management

Soft Skills

analytical instinctscommunicationproblem-solvingstakeholder managementadaptabilityownershipteam collaborationcritical thinkingattention to detailinitiative