Maven Clinic

Member Communications Operations Manager

Maven Clinic

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $115,000 - $135,000 per year

About the role

  • Own lifecycle operations & systems
  • Lead end-to-end execution and optimization of lifecycle journeys across email, push, and in-app modal
  • Act as the primary owner of Braze, including segmentation, personalization, QA, scheduling, and performance tracking
  • Maintain lifecycle hygiene, orchestration logic, and system integrity across journeys
  • Identify and implement opportunities for AI-driven personalization, automation, and journey optimization
  • Manage intake across Product, Clinical, Marketing, and other stakeholders
  • Own ticketing, prioritization, and execution workflows (e.g., Jira)
  • Translate product features, launches, and clinical protocols into lifecycle strategies that drive adoption and behavior change
  • Lead initiatives to improve activation, retention, re-engagement, and program enrollment
  • Use analytics to identify performance gaps and opportunities
  • Ensure quality and member experience excellence across all communications

Requirements

  • 3-5 years in lifecycle marketing, CRM, member or product communications
  • Deep experience with Braze, including segmentation and personalization
  • Proven success driving engagement, retention, and behavior change through lifecycle channels
  • Strong experience managing complex, cross-channel lifecycle systems
  • Exceptional project management and stakeholder coordination skills
  • Comfort with analytics, reporting, and experimentation frameworks
  • Curiosity and hands-on experience with AI tools, automation, or scalable content systems
  • Experience working closely with Product, Engineering, or Clinical teams
Benefits
  • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
  • Whole-self care through wellness partnerships
  • Hybrid work, in office meals, and work together days
  • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
  • Annual professional development stipend and access to a personal career coach through Maven for Mavens
  • 401K matching for US-based employees, with immediate vesting
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
lifecycle marketingCRMsegmentationpersonalizationanalyticsreportingautomationjourney optimizationproject managementcross-channel systems
Soft Skills
stakeholder coordinationcuriositycommunicationexecutionproblem-solvingleadershipadaptabilitystrategic thinkingcollaborationattention to detail