Lead a portfolio of large employer clients and be the face of Maven for all client-related needs
Maintain high level of client engagement, satisfaction and loyalty
Collaborate with client leadership, broker and consultant partners, and other internal and external stakeholders
Serve as the primary point of contact collaborating with cross-functional teams
Consult clients on ways to better support their working parents
Convert clients into Maven advocates
Manage client issues and escalations
Provide strategic analysis of member engagement performance and program metrics
Own communications to meet mutually agreed upon goals
Serve as the voice of the client internally
Identify and address root causes of challenges

Requirements

6+ years of experience in account management, customer success, or client services role in digital health, healthcare company, benefits or SaaS companies
Experience working with large employer clients (10,000+ employees) is required
Proven track record of positioning and executing marketing strategies that drive enrollment
Passion for healthcare and influencing organizational change
Track record of high client satisfaction ratings and proven renewal success
Strong interpersonal and verbal, written, and presentation skills
Ability to prioritize and manage multiple tasks while holding yourself and others accountable for deadlines and deliverables
Possess analytical skills and strategic thinking
Experience in working with the full lifecycle of customer success post sales

Benefits

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementcustomer successclient servicesmarketing strategiesanalytical skillsstrategic thinking

Soft Skills

interpersonal skillsverbal communicationwritten communicationpresentation skillsprioritizationtask managementaccountability