Maven Clinic

Client Delivery Manager

Maven Clinic

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $123,000 - $135,000 per year

Job Level

Mid-LevelSenior

Tech Stack

Maven

About the role

  • Define and develop implementation plans inclusive of templates, processes, and reporting
  • Lead client implementations by building relationships, communicating project status and open issues, facilitating regular communications, and preparing project artifacts
  • Lead cross-functional projects and client implementations with our Sales, Client Success, Marketing, Product, Engineering, Care Advocate, and Data Teams
  • Comfort discussing inbound and outbound client files, via SFTP and other methods, including configuration, processing, management, and troubleshooting both internally and externally to ensure accuracy and on-time launch
  • Proactively identify and drive resolution to implementation risks
  • Ensure quality and satisfaction on all client implementations maintaining our organizational standard for an exceptional implementation NPS
  • Identify and implement continuous process improvement opportunities to drive scalability and refine our internal playbooks
  • “Roll up your sleeves” and own execution of full scale internal and external projects while maintaining high levels of service

Requirements

  • Minimum of 5-7 years experience working in an operations, client delivery, or project management capacity
  • Healthcare expertise with a deep understanding of health plans and digital health solutions
  • Strong operational skills including project management, business requirements gathering, and relationship management
  • Distinctive problem-solving and analytical skills combined with impeccable business judgment and strong experience with data and analytics tools
  • Passion for details, responsiveness, and organization
  • Excellent written and oral communication and interpersonal skills; direct experience communicating with internal and external stakeholders
  • Significant entrepreneurial drive, ability to create order from chaos, and willingness to roll up sleeves to directly solve challenging problems
  • Bachelor’s degree with a strong educational track record