Maven AGI

Sales Operations Manager

• Own onboarding and ongoing enablement for Sales and Sales Engineering
• Develop and maintain core sales assets (pitch decks, demos, battlecards, talk tracks, case studies)
• Partner with Product and Marketing to translate product updates into clear, compelling sales messaging
• Enable reps to sell AI value effectively (outcomes, ROI, trust, and differentiation)
• Design and run training sessions (live, async, and just-in-time)
• Analyze sales performance and identify enablement gaps across the funnel
• Support new product launches and pricing/packaging changes
• Establish enablement metrics and continuously iterate based on what works
• Act as the voice of the field — bringing deal insights back to Product and Marketing

Sales Enablement Manager

Operations

• Make Sales as successful as possible to meet our revenue and company goals.
• Partner closely with the CRO on a daily basis to track, measure and analyze our sales results while reporting up through the COO in order to have Operations as a center of excellence at Maven, driving consistent results and best practices across the organization.
• Partner with functional leads to create, measure, and optimize the Sales process, to accelerate our market penetration.
• Work with the direct sales team, creating market-research-backed hypotheses, designing tests, launching them and learning to quickly address how to increase our sales productivity.
• Work closely with the Revenue Operations and Finance teams who are looking at the full customer journey. Collaborate on a variety of projects; including commission modeling and planning for compensation plan design and SPIFFs.
• Work directly with the Operations team to leverage tools, frameworks, and ways of working to ensure continuity across Maven AGI to maximize the impact that operations can have with organizations. You will be part of the team that ensures how we work together is best positioned for success.
• Own sales territory planning, pipeline management and data hygiene - all basic tenets of this role.
• Creatively find new areas to spin up special projects that deliver high value to Maven customers.
• Drive continuous improvement by continually learning about industry trends, best practices, and emerging technologies in operations.

Sales Operations

Solutions Engineer

• Lead compelling technical demos and proof-of-concept exercises
• Partner with sales to translate customer requirements into tailored solutions
• Engage directly with customers to understand their goals and requirements
• Run proof-of-concept engagements as the primary technical resource
• Build clear implementation plans capturing requirements and scope
• Build and modify demo applications using AI-assisted development tools
• Gather insights from customer interactions to inform product development

Senior Solutions Engineer

Product Manager

• Engage with enterprise customers to understand their requirements and translate these into specifications for actionable engineering deliverables.
• Lead the design, development, and delivery of integrations, ensuring compatibility with complex systems, APIs, and multi-tenant SaaS platforms.
• Partner with engineering, sales, customer success, and other stakeholders to prioritize and execute on key initiatives.
• Define and execute a multi-year product vision and roadmap for integration-heavy enterprise solutions.
• Ensure integrations are built to scale, maintaining high levels of reliability, performance, and security.
• Provide input on architecture and feasibility while working closely with engineering teams to deliver high-quality solutions.
• Help build and grow the team, particularly focusing on recruiting and mentoring talent with expertise in integrations.
• Leverage customer feedback, market trends, and analytics to refine and enhance integration capabilities.

Chief of Staff

• Partner closely with the CEO to drive strategic planning, goal-setting, and execution across the company
• Own and lead cross-functional, high-priority initiatives—from new product bets to operational improvements
• Act as a connective layer between teams, ensuring alignment on priorities, timelines, and outcomes
• Prepare executive briefings, internal communications, and decision memos that distill complex topics clearly
• Identify gaps, risks, and opportunities early—and proactively drive solutions
• Improve operating cadence (OKRs, metrics, exec meetings, planning processes) to help the company scale effectively
• Represent the CEO in meetings when appropriate and follow through to ensure decisions turn into action

Customer Support

• Build and maintain trusted relationships with enterprise customers, ensuring they see tangible value from Maven’s platform and AI copilots.
• Lead onboarding engagements that are efficient, data-informed, and customized to complex enterprise workflows.
• Partner with customers to drive meaningful adoption of our platform, consumption of contracted volumes, identifying opportunities to scale usage and expand into new teams or use cases.
• Act as a strategic advisor on AI best practices, enabling customers to optimize both human and AI-generated responses.
• Collect, analyze, and present product usage and quality data, especially around responses where Maven did not score itself with high quality, to guide continuous improvement.
• Work closely with Solutions/Implementation Engineers, Product Managers, and the Engineering team to ensure customer needs are translated into product outcomes.

Customer Experience Manager

Content Manager

• Collaborate with the Marketing team and lead the development of a comprehensive content strategy that aligns with business goals and evolves as the company grows.
• Produce high-quality content, including blog posts, whitepapers, case studies, eBooks, videos, social media clips, infographics, presentations, and more, aligned with the company messaging framework.
• Establish Maven AGI as a thought leader in generative AI for customer experience by creating insightful and authoritative content. And understand our personas for targeting and personalization.
• Foster relationships with industry influencers, customers, and partners through active engagement in online and offline communities.
• Optimize content for search engines and track performance metrics to continuously improve content effectiveness. Know your numbers, examples include: qualified lead patterns, attribution, reach on channels (ie. LinkedIn, Demandbase), downloads of content, time on site, etc.
• Work cross-functionally with design, product, sales, and customer-facing teams to ensure content aligns with overall company messaging and objectives. Work very closely with our head of Demand Generation to support campaign performance with content creation.