Field Service Technician
Matthews International
full-time
Posted on:
Location Type: Office
Location: Illinois • Missouri • United States
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About the role
- Assists with the installation of systems including custom applications.
- Repairs equipment at customer site.
- Provides technical assistance, via phone and email, to help troubleshoot and repair equipment, coordinates problem resolution with product services, engineering, customer service and other personnel.
- Tests and verifies electrical motors, sensors, control circuits, power circuits, and other items required to verify proper electrical wiring installation for control panels and their associated devices/motors.
- Verify mechanical and pneumatic components are properly installed.
- Recommends repairs, replacements and other solutions.
- Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including customers, distributors and team members.
- Maintains equipment inventory, tool kits, repair parts and company vehicle.
- Provides service support for sales during sales calls and provides support for new products, working with product management and sales.
- Submits reports and documentation and maintains necessary system information for job tracking.
- Completes system information in a timely manner to ensure accurate and timely billing.
- Promotes sales of maintenance agreements, new products, spare parts and consumables.
- Arranges for transportation, lodging, and meals during trips.
Requirements
- Associates degree and/or certification/apprenticeship in technical, mechanical, electrical technology or engineering, computer science or related field
- 4+ years of previous experience; or equivalent combination of education and experience
- Routine travel either locally, nationally, and/or internationally may be required
- Basic degree of proficiency in MS Office Suite, Outlook & Internet applications
- Basic analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
- Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
- Basic understanding and application of mathematical concepts
- Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
- Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment
- Ability to work with and influence peers and management
- Self-motivated with critical attention to detail, deadlines and reporting
- Ability to read and understand electrical drawing schematics
- Valid Driver’s License
- Understanding of electrical principles
- Understanding of motor control
- Possess a mechanical aptitude; ability to use a large variety of hand tools and basic knowledge of power tools, forklifts, welding equipment, and cutting torch
- Ability to work overtime as necessary.
Benefits
- Additional duties as assigned.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
electrical technologymechanical technologymotor controlelectrical drawing schematicstroubleshootingrepairinstallationtraining developmentanalytical skillsproject management
Soft skills
communication skillsinterpersonal skillsproblem-solving skillspresentation skillsplanning skillscollaborative relationshipsself-motivatedattention to detailability to work autonomouslyability to influence peers
Certifications
Associates degreetechnical certificationmechanical certificationelectrical certificationengineering certificationcomputer science certificationapprenticeship