Matthews International

Field Engineer

• Assists with the installation of systems including custom applications.
• Repairs equipment at customer site.
• Provides technical assistance, via phone and email, to help troubleshoot and repair equipment, coordinates problem resolution with product services, engineering, customer service and other personnel.
• Tests and verifies electrical motors, sensors, control circuits, power circuits, and other items required to verify proper electrical wiring installation for control panels and their associated devices/motors.
• Verify mechanical and pneumatic components are properly installed.
• Recommends repairs, replacements and other solutions.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including customers, distributors and team members.
• Maintains equipment inventory, tool kits, repair parts and company vehicle.
• Provides service support for sales during sales calls and provides support for new products, working with product management and sales.
• Submits reports and documentation and maintains necessary system information for job tracking.
• Completes system information in a timely manner to ensure accurate and timely billing.
• Promotes sales of maintenance agreements, new products, spare parts and consumables.
• Arranges for transportation, lodging, and meals during trips.

Field Service Technician

Graphics Designer

• Reads, interprets and designs visual communication deliverables.
• Consults with Graphic Design team on artwork or product plans, vision, layout and production.
• Utilizes graphic software to design and product finished artwork or product.
• Interfaces directly with the customer to edit and revise artwork as needed to produce a quality product.
• Prioritizes work orders, expediting orders that must be filled immediately.
• Ensures consistency of design with production, brand and quality standards.
• Verifies customer order size and written instructions match customer artwork.
• Examines the accuracy of the orders before processing.
• Proofreads/inspects the accuracy of completed work.
• Tracks and reports on all graphic work being completed.

Senior Graphic Designer

Account Executive

• Compiles catalog of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources
• Travels throughout assigned territory to call on regular and prospective customers and pursue orders or talks with customers by phone
• Displays or demonstrates product, using samples or catalog, and emphasizes salable features and benefits
• Quotes prices and credit terms and prepares sales contracts for orders obtained
• Provides credit applications and assists in collection of past due accounts
• Estimates date of delivery to customer, based on knowledge of production and delivery schedules
• Develops and maintains relationships with purchasing contacts
• Prepares reports of business transactions and maintains expense accounts
• Coordinates customer training
• Enters new customer data and sales data for current customers into computer database
• Investigates and resolves customer problems with deliveries
• Successfully and consistently achieves sales quotas
• Sells and promotes the Merchandising System and the accompanying products
• Instructs employees or purchasers in use of merchandising systems
• Attends state and regional trade shows

Sales Representative

• Compiles catalog of prospective customers for use as sales leads
• Travels throughout assigned territory to call on regular and prospective customers
• Displays or demonstrates product, using samples or catalog
• Quotes prices and credit terms and prepares sales contracts for orders obtained
• Estimates date of delivery to customer
• Develops and maintains relationships with purchasing contacts
• Prepares reports of business transactions and maintains expense accounts
• Coordinates customer training
• Investigates and resolves customer problems with deliveries
• Successfully and consistently achieves sales quotas
• Sells and promotes the Merchandising System and accompanying products
• Instructs employees or purchasers in use of merchandising systems
• Attends state and regional trade shows

QA Engineer

• Formulates and maintains quality objectives complementary to corporate policies and goals.
• Interprets quality philosophy to key personnel in organization.
• Develops and initiates standards and methods for inspection, testing and evaluation.
• Plans and oversees the analysis, inspection, design, text, and/or integration to assure the quality of assigned product or component.
• Performs quality engineering reviews of design documentation for compliance with stated requirements, including vendor quality manuals and company quality records.
• Reviews all data obtained during all quality control and quality assurance activities to ensure consistency with company policies and procedures.
• Develops approaches to solve problems identified during quality activities.
• Keeps management team abreast of significant issues or developments identified during quality activities and actions being taken to improve them.
• Prepares and presents technical and program information to the management team.
• Maintains a working knowledge of government and industry quality codes and standards.
• Plays an active role on quality management teams within organization.
• Directs employees engaged in inspection and testing activities to ensure continuous control over materials, facilities, products, processes and/or services.
• Designs and implements quality training programs to key personnel in conjunction with managers.
• Investigates and adjusts customer complaints regarding quality.
• Implements and maintains government required training programs.
• Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished.
• Mentors, coaches, trains and develops team.
• Additional duties as assigned.

Quality Assurance Manager

• Installs systems including custom applications.
• Performs start-ups of equipment on the business site, handles maintenance and repairs equipment as needed.
• Communicates with customers in solving any service-related issues, managing customer expectations and advising customer on investments to consider for equipment.
• Provides technical assistance, via phone and email, to help troubleshoot and repair equipment, coordinates problem resolution with product services, engineering, customer service and other personnel.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including customers, distributors and team members.
• Maintains equipment inventory, tool kits, repair parts and company vehicle.
• Provides service support for sales during sales calls and provides support for new products, working with product management and sales.
• Keeps Salesforce, calendars and cases updated and current.
• Works with engineering team regarding equipment schematics and service.
• Ensures completion of Salesforces cases in timely manner so billing can be initiated.
• Trains, develops, mentors and coaches less-tenured technicians on service jobs.
• Additional duties as assigned

Senior Field Service Technician

Customer Support

• zapewnienie wysokiego poziomu obsługi Klientów oraz ich zamówień
• obsługa systemów firmowych w zakresie obsługi zleceń i koordynacji wykonywanych prac
• troska o budowanie długoterminowych relacji, a także utrzymywanie kontaktu z Klientami
• współpraca z pozostałymi dziłami firmy celem realizacji zamówień
• realizacja założonych celów
• partycypowanie w nowych projektach w ramach zajmowanego obszaru

Customer Service Representative

Project Manager

• Assembles project plans and teamwork assignments
• Leads project meetings and relays pertinent project information
• Creates and manages project timelines to deliver product on time
• Recommends, implements and adheres to global standard project management processes
• Ensure projects are delivered on time, within budget and adhere to quality standards and customer expectations
• Develops project budget and tracks project expenses and spending
• Directs and monitors work efforts daily by identifying resource needs and performing quality reviews
• Tracks key project milestones and adjusts project plans and/or resources to meet the needs of customers
• Manages scope of project by enforcing proper change controls and documentation
• Coordinates communication throughout the project life cycle
• Identifies and leads improvement opportunities within assigned programs/projects
• Plans, directs, and coordinates activities of employee(s)

Senior Project Manager

• Initiates outbound telephone calls and campaigns to existing and prospective customers to sell products and improve customer satisfaction.
• Ensures existing and potential customers receive regular contact through daily phone calls and documents.
• Coordinates customer credit applications and prepares and processes credit memos as required.
• Routes customers with concerns and problems to the appropriate department.
• Fulfills information requests for literature, etc. for customers when needed.
• Follows up on pending quotes on projects, products, etc.
• Meets or exceeds performance standards for quality and quantity of calls, sales objectives, etc.
• Provides key information regarding customer issues with pricing, product, delivery, literature, etc. to the sales manager.
• Creates and maintains positive personal and business relationships with marketing staff, customer service representatives and regional managers.
• Enters all calls into the system immediately and submits sales reports daily to the sales manager.
• Generates leads and initiates quoting process on projects.
• Responds to customer inquiries within 24 hours and resolves customer inquiries with respect to pricing, delivery, basic application, basic technical questions and credit.
• Maintains and updates customer master file.
• Additional duties as assigned.

Inside Sales Representative

Content Creator

• Attends any client meetings (e.g. pre-photo studio) or interacts with clients directly as necessary.
• Ensures high quality standards in all Photo Studio client deliverables.
• Ensures accurate, consistent, and timely completion of basic to intermediate level Photographic Artwork (digital and conventional) effectively using industry standard cameras, software, tools, and photographic techniques.
• Performs assigned tasks within the overall Photo Studio workflow and assigned budget, according to: o Work order specifications, o Industry and Company Standard Operating Procedures (SOP’s), o the Company’s high quality standards, o The client’s Brand guidelines and standards, and o own creativity and innovation instincts.
• Meets quality standards at all times for all assigned deliverables and makes recommendations to Management for improvements in tools, processes and assigned tasks.
• Ensures quality consistency across a range of Photographic Artwork (digital and conventional), composing shots based on layouts, creative, and art direction of more senior Photographers
• Demonstrates a commitment to the Company Quality Improvement Effort by ensuring proper lightening of products and by providing the Color team with accurate information.
• Creates strong and effective internal partnerships and collaborates across the business; listens and values the opinions of others.
• Is an effective team member; supports the team by pitching in at any level and effectively working across the organization to meet the needs of the business.
• Takes ownership of personal actions and outcomes; encourages and empowers others to do the same.
• Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change.
• Focuses efforts on achieving SMART objectives aligned to the Company’s Strategic Imperatives.
• Proactively seeks opportunities to increase knowledge, skills and abilities.
• Monitors and pursues upward and lateral growth opportunities to enhance expertise and drive career development.
• Supports Company’s profitability efforts by focusing on the efficient, accurate and timely completion of the assigned Photo Studio activities.
• Additional duties as assigned.

Senior Content Creator

Designer

• Ensures accurate, consistent, and timely completion of basic to intermediate level client design deliverables within budget, meeting client expectations, objectives, and creative brief specifications.
• Supports the design team with technical problem solving in the development of design elements and layouts.
• Meets quality standards consistently for all assigned deliverables.
• Creates strong and effective internal partnerships and collaborates across the business.
• Supports profitability efforts by focusing on the efficient, accurate and timely completion of the assigned creative design activities.
• Attends client meetings as necessary.
• Additional duties as assigned.

Adaptive Designer, Contract

• Provide a high level of customer service via telephone, email, written communication or personal contact to resolve mostly routine problems and requests.
• Identify and assess customers’ service needs and refer to other service or technical departments for follow up or additional information as needed.
• Ensure order instructions and information are submitted accurately and per customer specifications.
• Maintain current and accurate order entry information in all required software programs.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Additional duties as assigned.