Matthews International

Field Engineer

• Installs systems including custom applications.
• Performs start-ups of equipment on the business site, handles maintenance and repairs equipment as needed.
• Communicates with customers in solving any service-related issues, managing customer expectations and advising customer on investments to consider for equipment.
• Provides technical assistance, via phone and email, to help troubleshoot and repair equipment, coordinates problem resolution with product services, engineering, customer service and other personnel.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including customers, distributors and team members.
• Maintains equipment inventory, tool kits, repair parts and company vehicle.
• Provides service support for sales during sales calls and provides support for new products, working with product management and sales.
• Keeps Salesforce, calendars and cases updated and current.
• Works with engineering team regarding equipment schematics and service.
• Ensures completion of Salesforces cases in timely manner so billing can be initiated.
• Trains, develops, mentors and coaches less-tenured technicians on service jobs.
• Additional duties as assigned

Senior Field Service Technician

Customer Support

• zapewnienie wysokiego poziomu obsługi Klientów oraz ich zamówień
• obsługa systemów firmowych w zakresie obsługi zleceń i koordynacji wykonywanych prac
• troska o budowanie długoterminowych relacji, a także utrzymywanie kontaktu z Klientami
• współpraca z pozostałymi dziłami firmy celem realizacji zamówień
• realizacja założonych celów
• partycypowanie w nowych projektach w ramach zajmowanego obszaru

Customer Service Representative

Project Manager

• Assembles project plans and teamwork assignments
• Leads project meetings and relays pertinent project information
• Creates and manages project timelines to deliver product on time
• Recommends, implements and adheres to global standard project management processes
• Ensure projects are delivered on time, within budget and adhere to quality standards and customer expectations
• Develops project budget and tracks project expenses and spending
• Directs and monitors work efforts daily by identifying resource needs and performing quality reviews
• Tracks key project milestones and adjusts project plans and/or resources to meet the needs of customers
• Manages scope of project by enforcing proper change controls and documentation
• Coordinates communication throughout the project life cycle
• Identifies and leads improvement opportunities within assigned programs/projects
• Plans, directs, and coordinates activities of employee(s)

Senior Project Manager

Account Executive

• Initiates outbound telephone calls and campaigns to existing and prospective customers to sell products and improve customer satisfaction.
• Ensures existing and potential customers receive regular contact through daily phone calls and documents.
• Coordinates customer credit applications and prepares and processes credit memos as required.
• Routes customers with concerns and problems to the appropriate department.
• Fulfills information requests for literature, etc. for customers when needed.
• Follows up on pending quotes on projects, products, etc.
• Meets or exceeds performance standards for quality and quantity of calls, sales objectives, etc.
• Provides key information regarding customer issues with pricing, product, delivery, literature, etc. to the sales manager.
• Creates and maintains positive personal and business relationships with marketing staff, customer service representatives and regional managers.
• Enters all calls into the system immediately and submits sales reports daily to the sales manager.
• Generates leads and initiates quoting process on projects.
• Responds to customer inquiries within 24 hours and resolves customer inquiries with respect to pricing, delivery, basic application, basic technical questions and credit.
• Maintains and updates customer master file.
• Additional duties as assigned.

Inside Sales Representative

Content Creator

• Attends any client meetings (e.g. pre-photo studio) or interacts with clients directly as necessary.
• Ensures high quality standards in all Photo Studio client deliverables.
• Ensures accurate, consistent, and timely completion of basic to intermediate level Photographic Artwork (digital and conventional) effectively using industry standard cameras, software, tools, and photographic techniques.
• Performs assigned tasks within the overall Photo Studio workflow and assigned budget, according to: o Work order specifications, o Industry and Company Standard Operating Procedures (SOP’s), o the Company’s high quality standards, o The client’s Brand guidelines and standards, and o own creativity and innovation instincts.
• Meets quality standards at all times for all assigned deliverables and makes recommendations to Management for improvements in tools, processes and assigned tasks.
• Ensures quality consistency across a range of Photographic Artwork (digital and conventional), composing shots based on layouts, creative, and art direction of more senior Photographers
• Demonstrates a commitment to the Company Quality Improvement Effort by ensuring proper lightening of products and by providing the Color team with accurate information.
• Creates strong and effective internal partnerships and collaborates across the business; listens and values the opinions of others.
• Is an effective team member; supports the team by pitching in at any level and effectively working across the organization to meet the needs of the business.
• Takes ownership of personal actions and outcomes; encourages and empowers others to do the same.
• Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change.
• Focuses efforts on achieving SMART objectives aligned to the Company’s Strategic Imperatives.
• Proactively seeks opportunities to increase knowledge, skills and abilities.
• Monitors and pursues upward and lateral growth opportunities to enhance expertise and drive career development.
• Supports Company’s profitability efforts by focusing on the efficient, accurate and timely completion of the assigned Photo Studio activities.
• Additional duties as assigned.

Senior Content Creator

Designer

• Ensures accurate, consistent, and timely completion of basic to intermediate level client design deliverables within budget, meeting client expectations, objectives, and creative brief specifications.
• Supports the design team with technical problem solving in the development of design elements and layouts.
• Meets quality standards consistently for all assigned deliverables.
• Creates strong and effective internal partnerships and collaborates across the business.
• Supports profitability efforts by focusing on the efficient, accurate and timely completion of the assigned creative design activities.
• Attends client meetings as necessary.
• Additional duties as assigned.

Adaptive Designer, Contract

• Provide a high level of customer service via telephone, email, written communication or personal contact to resolve mostly routine problems and requests.
• Identify and assess customers’ service needs and refer to other service or technical departments for follow up or additional information as needed.
• Ensure order instructions and information are submitted accurately and per customer specifications.
• Maintain current and accurate order entry information in all required software programs.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Additional duties as assigned.

People Operations

• Lead and coordinate all aspects of employee onboarding, including documentation, HR inductions, and smooth integration into the business.
• Provide advice and guidance to managers on HR policies, procedures, and employee relations matters, including disciplinary and grievance processes up to and including dismissal.
• Support effective and timely performance management, ensuring consistency, compliance, and fairness across the organisation.
• Facilitate clear and open communication between employees and management, promoting a supportive environment and maintaining our open-door culture.
• Work collaboratively with managers to design and deliver training and development initiatives, including on-the-job training, standard work documentation, and visual job aids.
• Manage and maintain accurate and confidential HR records, including personnel files, occupational health, and administrative documentation.
• Partner with managers and occupational health professionals to develop and implement reasonable adjustments, return-to-work plans, and light-duty arrangements.

People & Culture Advisor

• Collects, analyzes and understands project requirements.
• Develops and maintains project plans, including documentation of project scope, objectives, deliverables, key milestones, timelines, schedules, internal and external resources, project dashboards, etc.
• Communicates the project status, requirements, and structure across the Project Management team and all necessary departments.
• Defines potential problems and suggest alternatives based upon cost implications, time constraints, and customer quality standards.
• Analyzes the project’s cost structure and any significant deviations from the approved cost structure.
• Collaborates with manufacturing, sales/marketing, and purchasing teams in project definition, feasibility, and approval process.
• Manages day-to-day progress of projects including risk assessment and problem resolution.
• Conducts project reviews according to prescribed process/structure.
• Serves as the main day-to-day contact on current projects for internal project teams, clients and suppliers.
• Attends project planning meetings as needed; serves as subject matter expert regarding workflow, processes, capacity, timelines, etc.
• Assists with the implementation of workflow management and reporting tools focusing on quality, profitability, efficiency, and productivity.
• Participates in cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.
• Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished. Mentors, coaches, trains and develops team.
• Additional duties as assigned.

Client Services Project Manager

Payroll

• The Payroll Intern provides administrative support to the payroll team and assists with special projects to support continuous improvement initiatives.
• Maintains payroll records, reports, and employee files in an organized manner to facilitate audits and complies with record retention standards by filing and scanning of documents.
• Manages data gathering for payroll audits.
• Retains payroll workflows and important documents on the Payroll SharePoint page.
• Assists in managing responses to tier two payroll questions from employees via the HR ticketing system, which may be responded to by phone, e-mail, and the ticket portal.
• Provides customer service to employees and managers who have questions or data inquiries.
• Assists with the reconciliation of time and attendance, pay issues, data input errors and benefit deduction adjustments.
• Provides data to third party agencies including Unemployment, State and County Courts, and Federal and State Tax agencies.
• Assists the Lead Payroll Specialist with any data input updates, including updating tax rates as needed.
• Sorts and distributes department mail timely and accurately.
• Additional duties as assigned

Payroll Intern

Account Manager

• Serves as the main day-to-day contact on current projects for clients, suppliers, external partners, and the Account Team and provides timely responses to all inquiries.
• Participates in meetings with existing clients and internal teams to identify adequate new services/offerings to meet clients’ evolving needs as required.
• Ensures high quality standards in all client deliverables.
• Coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice.
• Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams.
• Partners with the client, the Account Team, and project teams to resolve identified project issues.
• Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
• Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
• Partners with Client Integration and the Account Team to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.
• Supports profitability efforts by focusing on the efficient, accurate, and timely coordination of the assigned project activities.
• Supports the development of innovative proposals to capture both account growth and new business opportunities.
• Works with account executives to coordinate copy and proofs.
• Additional duties as assigned.

Account Coordinator

Production Account Manager

Manager

• Ensures accurate, consistent, and timely completion of high quality basic to intermediate level printed print work, working closely with production teams, and effectively using industry standard software, tools, and print techniques
• Performs assigned tasks within the overall Production Print Services workflow and assigned budget according to work order specifications, industry and company standard operating procedures, and the client’s brand guidelines and standards
• Attends client meetings (press runs, pre-production) as needed to identify any potential production issues and make recommendations to resolve issues
• Attends and manages Press Characterizations with printers and provides timely feedback and reports to printers and clients as required
• Conducts print runs and print output audits as required following company-wide auditing criteria and policy
• Works closely with Production/Enterprise Information Technology (EIT) to review, recommend, test, set up, implement, and maintain hardware and software for print services
• Meets quality standards at all times for all assigned deliverables and makes recommendations to management for improvements in reports, tools, processes and assigned tasks
• Trains internal and external personnel on print services technology as needed
• Coordinates and prioritizes the work of other employees performing similar duties.

Regional Print Services Manager

• zapewnienie wysokiego poziomu obsługi Klientów oraz ich zamówień
• obsługa systemów firmowych w zakresie obsługi zleceń i koordynacji wykonywanych prac
• troska o budowanie długoterminowych relacji, a także utrzymywanie kontaktu z Klientami
• współpraca z pozostałymi działami firmy celem realizacji zamówień
• realizacja założonych celów
• partycypowanie w nowych projektach w ramach zajmowanego obszaru

• Provide a high level of customer service via telephone, email, written communication or personal contact to resolve mostly routine problems and requests
• Identify and assess customers’ service needs and refer to other service or technical departments for follow up or additional information as needed
• Ensure order instructions and information are submitted accurately and per customer specifications
• Maintain current and accurate order entry information in all required software programs
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Additional duties as assigned

Administrative Assistant

• Supports the department staff with day-to-day operations and special projects, providing clerical assistance, maintaining records and additional administrative services as needed.
• Assists management with administrative tasks such as tracking and compiling information of interest.
• Organizes and maintains file system, and appropriately files correspondence and other records.
• Assists in scheduling, maintaining calendars and setting reminders for upcoming events.
• Performs data entry with understanding of confidential information.
• Maintains office environment, including managing inventory of office supplies.
• Prepares various reports detailing the administrative information handled by the position.
• Assists staff with special projects as needed.
• Reads and answers correspondence.
• Additional duties as assigned.

Security Analyst

• Assist with identifying and reporting all security issues
• Monitor Threat intelligence feeds
• Provide feedback on new information security technologies uses
• Manage Vulnerability scanning and remediation plans/goals

IT Security Analyst Intern

Client Services Representative

• Leading Branding & Communications on strategic client programs, encompassing brand strategy, marketing communications, and related digital solutions
• Drive revenue by meeting targets, identifying upsell/cross-sell opportunities, and collaborating on strategic sales initiatives.
• Build and manage strong client relationships, serving as the primary contact and aligning services with their strategic goals.
• Deliver persuasive, tailored presentations that clearly communicate complex ideas to diverse audiences.
• Lead full project lifecycles, from scoping to delivery, ensuring quality results and effective resource allocation.
• Be energetic and solutions-focused, with a passion for producing impactful, forward-thinking work on retail and experiential programs
• Guide and mentor cross-functional teams, fostering collaboration, innovation, and professional development.

Client Services Director

• Initiates outbound telephone calls and campaigns to existing and prospective customers to sell products and improve customer satisfaction
• Ensures existing and potential customers receive regular contact through daily phone calls and documents
• Coordinates customer credit applications and prepares and processes credit memos as required
• Routes customers with concerns and problems to the appropriate department
• Fulfills information requests for literature, etc. for customers when needed
• Follows up on pending quotes on projects, products, etc
• Meets or exceeds performance standards for quality and quantity of calls, sales objectives, etc
• Provides key information regarding customer issues with pricing, product, delivery, literature, etc. to sales manager
• Creates and maintains positive personal and business relationships with marketing staff, customer service representatives and regional managers
• Enters all calls into the system immediately and submits sales reports daily to the sales manager
• Generates leads and initiates quoting process on projects
• Responds to customer inquiries within 24 hours and resolves customer inquiries with respect to pricing, delivery, basic application, basic technical questions and credit
• Maintains and updates customer master file
• Additional duties as assigned

Software Engineer

• Supports day-to-day operations of the software development department developing a general understanding of all aspects of administration of the software developer function including policies, procedures, and processes.
• Gains exposure to various assessments and resources including Microsoft .NET, Windows Server, SQL Server, and Azure.
• The primary focus will be working with and supporting the software development department.
• Helps create and develops applications relevant to ongoing projects.
• Provides assistance with special projects as needed.
• Additional duties are assigned.

Software Development Intern

• Completes prototype assembly.
• Performs testing and troubleshooting of electronic and other products.
• Assists with installation, setup, configuration and maintenance of software systems.
• Assists with mechanical architecture, design and integration of products, tools, testers and components.
• Evaluates and repairs RMA’s.
• Prepares and maintains Bill of Materials in SAP.
• Prepares engineering and manufacturing documentation.
• Assisting with environemental health and safety.
• Additional duties as assigned.

Engineering Technician

Financial Planning and Analysis

• Supports the OtC Lead Analyst and the Global Process Leader in report generation and analysis geared toward improving working capital
• Will learn OtC related metrics, such as Days Sales Outstanding (DSO)
• Reviews data with Finance and Commercial teams and provides insights and recommendations
• Gains exposure to cross-functional teams, and capability in SAP, Alteryx, Power BI and Excel
• Primary focus will be working with and supporting the GBS Order to Cash department
• Will help with data communications to the business possibly including process and policy

Order to Cash Finance Intern

Engineer

• Coaches facility management on the implementation of lean initiatives and how to lead a culture change.
• Oversees the planning and analyzing of work force utilization, facility layout, and operational data such as production costs, process flow charts, and production schedules.
• Partner with work teams and leaders to drive targeted and sustainable improvements tied to strategy and corporate objectives.
• Assures product and process quality by validating methods, reviewing finished- product and process capabilities, establishing standards, and confirming manufacturing processes.
• Plans utilization of facilities equipment, materials, and personnel to improve efficiency of operations.
• Leads further development and deployment of tools and frameworks for all business segments.
• Analyzes and plans work force utilization, facility layout, and operational data to determine efficient utilization of workers and equipment.
• Ensures that goals or objectives of projects are accomplished within the prescribed time frame and funding parameters.
• Develops value stream data to identify areas of waste within the office and manufacturing processes.
• Confers with vendors to determine product specifications and arranges for purchase of equipment, materials, or parts, and evaluates products according to specifications and quality standards.
• Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished. Mentors, coaches, trains and develops team.
• Additional duties as assigned.

Senior Lean/Continuous Improvement Engineer

• Collaborate with the software development team to design and develop software solutions that address challenges in additive manufacturing.
• Write, test, and maintain high-quality Python code for various components of our software platform.
• Work with relational databases to efficiently manage and query large datasets essential for digital manufacturing workflows.
• Utilize version control systems (such as Git) to manage codebases, track changes, and contribute to collaborative development efforts.
• Apply foundational knowledge of algorithms and data structures to optimize software performance and reliability.
• Participate in the design and execution of unit tests to ensure code correctness and system stability (experience with unit testing is a plus).
• Troubleshoot and debug software issues, collaborating with team members to identify and resolve technical challenges.
• Document code, procedures, and technical concepts clearly to facilitate knowledge sharing and project continuity.
• Stay current with emerging trends in additive manufacturing, software engineering, and related technologies.
• Contribute ideas and feedback in team meetings and design reviews

Senior Field Service Technician

Customer Service Representative

Senior Project Manager

Inside Sales Representative

Senior Content Creator

Adaptive Designer, Contract

Customer Service Representative

People & Culture Advisor

Client Services Project Manager

Payroll Intern

Account Coordinator

Production Account Manager

Regional Print Services Manager

Customer Service Representative

Customer Service Representative

Administrative Assistant

Customer Service Representative

IT Security Analyst Intern

Client Services Director

Inside Sales Representative

Software Development Intern

Engineering Technician

Order to Cash Finance Intern

Senior Lean/Continuous Improvement Engineer

Additive Manufacturing Software Development Intern