Matrix42

Solution Manager

Matrix42

full-time

Posted on:

Location Type: Remote

Location: Finland

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Tech Stack

ITSM

About the role

  • Be an integral part of the team, actively shaping product direction, priorities, and ways of working
  • Drive IGA solutions backlog and roadmap management, ensuring focus on the highest-value initiatives
  • Bring clarity through strong documentation that supports both internal teams and customer-facing use cases
  • Support Professional Services and follow up on ongoing IGA projects to ensure smooth execution and successful outcomes
  • Actively support Sales, Pre-Sales by shaping and designing winning solutions for new customer cases
  • Configure IGA solution in Pro platform and in Enterprise solutions, manage releases, and contribute to building product add-ons
  • Own end-to-end use case planning—from customer needs and requirements to launch and adoption

Requirements

  • A background in ITSM/ESM or IGA, with a strong interest in product and solution development
  • Solid technical skills in configuring Matrix42 Professional platform or building add-ons for Matrix42 Enterprise
  • Experience with IAM processes and real-world use cases, familiarity with directory services such as Active Directory (AD) and Microsoft Entra ID are strong advantages
  • Experience delivering AI-based use cases or a strong interest in applying AI to products, processes, and customer solutions
  • A hands-on mindset, curiosity for how things work, and the ability to turn complex requirements into working solutions
  • Business fluency in English. Other languages will be much appreciated.
Benefits
  • Work from (almost) anywhere – Take your job with you on a workation and get inspired by new places.
  • Time for growth – A career framework to support your professional and personal growth with up to 6 extra days off per year for your development.
  • Social Day – One paid day per year to give back to your community or support a cause you care about.
  • Edenred Lunch, Sport and Culture benefit
  • Leisure time insurance
  • Dog Friendly Office - Bring your furry coworker along.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
configurationproduct developmentsolution designuse case planningAI-based use casesIAM processesadd-on developmentdocumentationbacklog managementroadmap management
Soft Skills
team collaborationcommunicationcuriosityproblem-solvingcustomer focusorganizational skillsadaptabilityattention to detailanalytical thinkinginterpersonal skills