Matrix42

Support Engineer

• Support our customers in the ESM environment
• Network management
• Act as first contact for technical support, resolving incidents efficiently
• Troubleshoot issues in your solution area, escalating complex cases
• Communicate effectively with customers and partners on issue status and resolution
• Document solutions and contribute to the knowledge base
• Work closely with Cloud, Services, Engineering and other internal teams
• Support process improvements
• Coordinate or escalate major incidents when needed

2nd Level Support Engineer – UEM

2nd Level ITSM Support Engineer

System Administrator

• A dynamic and stimulating work environment within a forward-thinking company
• A supportive and motivated team to guide you through onboarding and professional development
• Opportunities for continuous learning and certification to keep your skills current
• Modern IT infrastructure and engaging projects where you can showcase your expertise

IT System Administrator

Full-stack Engineer

• Develop and ship innovative AI-powered features that drive real value for our customers
• Design agentic workflows and integrate AI capabilities into our product
• Collaborate closely with product, design, and engineering teams to turn user needs into robust AI solutions
• Ensure high standards for reliability, scalability, and maintainability in all delivered features
• Take initiative and work autonomously, driving projects from conception through deployment

AI Product Engineer

Manager

• Support onboarding and enablement of new channel partners
• Assist in managing day-to-day partner communications and requests
• Coordinate partner activities such as webinars, trainings, and campaigns
• Maintain accurate partner data and documentation in CRM and partner portals
• Monitor partner performance and help prepare regular reports and dashboards
• Collaborate with sales, marketing, and operations to ensure partner success
• Help identify opportunities to improve partner experience and engagement
• Support internal processes related to partner incentives, deal registration, and pipeline tracking

Junior Inside Channel Manager

Account Manager

• Lead global alliances with GSIs and consulting firms
• Establish new partnerships and expand existing relationships
• Drive joint business initiatives and partner-led growth
• Develop and execute go-to-market strategies
• Build and maintain strong executive-level relationships
• Manage partnership agreements and negotiations
• Collaborate with internal teams to drive partner performance
• Monitor and report on partner KPIs and strategic impact
• Represent the company at industry events and partner summits

2nd Level Support Engineer – UEM

2nd Level ITSM Support Engineer

IT System Administrator

AI Product Engineer

Junior Inside Channel Manager

Senior Partner Manager – GSI, Consulting Alliances