MATRIX SYSTEMS & TECHNOLOGIES

Learning and Development

• Plan, develop, and deliver hands-on instructor-led training for commercially available and proprietary software applications
• Plan and develop documentation, training videos, and instructional design modules for commercially available and proprietary software applications
• Communicate with the Contract Manager on project plans, status, and updates for each assignment

Technology Training Specialist

Project Manager

• Lead impactful projects, coordinate cross-functional teams, and deliver exceptional support services in a dynamic, fast-paced environment.
• Provide technical and administrative support to ensure the AT&T Legacy Services Conversion Project (C2C) milestones are met statewide.
• Conduct comprehensive network and voice service and billing audits to ensure accuracy.
• Develop and deliver training to new and existing NCS staff on communications billing audit procedures and compliance standards.
• Lead and train NCS staff on complex, specialty VoIP service implementations, including HELD Protocol migrations to modernize emergency location services.

Technology Training Specialist

Support Services Project Manager