Support Services Project Manager

MATRIX SYSTEMS & TECHNOLOGIES

Support Services Project Manager at Matrix Systems & Technologies managing AT&T service conversion projects and providing telecom expertise. Financial review and specialty project support in a remote role.

Posted 6/27/2026full-timeBaton Rouge • Louisiana • 🇺🇸 United StatesSeniorLead💰 $75,000 - $110,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

telecommunications technologiesproject management workflowsCentrexVoIP service implementationbilling auditsHELD ProtocolE911 regulationsnetwork infrastructurecommunications billing audit procedurescost savings

Soft Skills

leadershipcoordinationtrainingcommunicationsupport servicescross-functional teamworkproblem-solvingadaptabilityattention to detailorganizational skills

Tools & Technologies

AT&T service offeringsbilling systemsnetwork servicesaudit toolstelecom vendor systemsemergency location servicesproject management softwaredata analysis toolstelecommunications infrastructureservice delivery platforms

Industry Keywords

telecommunicationsstate government servicesbilling processesnetwork/telecom needsservice reconciliationcompliance standardsfinancial auditsvoice service auditstelecom best practicesservice implementation

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Lead impactful projects, coordinate cross-functional teams, and deliver exceptional support services in a dynamic, fast-paced environment.
Provide technical and administrative support to ensure the AT&T Legacy Services Conversion Project (C2C) milestones are met statewide.
Conduct comprehensive network and voice service and billing audits to ensure accuracy.
Develop and deliver training to new and existing NCS staff on communications billing audit procedures and compliance standards.
Lead and train NCS staff on complex, specialty VoIP service implementations, including HELD Protocol migrations to modernize emergency location services.

Requirements

What you’ll need

Minimum of 15 years’ experience with telecommunications technologies.
Advanced understanding of telecom vendors, available services, and project management workflows.
Extensive knowledge of Centrex, and other AT&T service offerings, including infrastructure, features and billing processes.
Direct experience delivering telecommunications services to State governments with an in depth understanding of their unique network/telecom needs.
Experience leading financial and billing audits, with a focus on reconciling invoices, identifying billing errors, and quantifying cost savings.
Extensive VoIP service implementation experience, including knowledge of network infrastructure requirements.
In-depth knowledge of E911 regulations, best practices, and technologies, including network foundations.

Benefits

Comp & perks

Health insurance
Paid time off
Training & development