Maternal Newborn Health Innovations, PBC

Director

• Leads the DACH sales strategy
• Act as the primary contact for all OdonAssist™ activities in Germany
• Organizes participations at national congresses and clinical events
• Coordinates clinical training sessions for obstetric teams
• Manages inbound and outbound marketing
• Oversees budgeting and reporting for national activities
• Negotiates contracts with vendors and suppliers
• Reviews financial statements to ensure financial goals are met
• Collaborates with Medical Affairs leader for maternity hospital strategies
• Engages with MNHI Europe Customer Care team for customer service
• Leads engagement with hospital procurement functions
• Interacts with Regulatory and Quality team for product registration
• Works with marketing communications team for campaign execution
• Engages closely with Finance and Operations for business planning

Commercial Director – DACH

Operations

• Manage customer orders from entry through delivery, ensuring accuracy, timeliness, and a high level of customer satisfaction.
• Handle both commercial orders and sample shipments in line with sales agreements and internal policies.
• Maintain CRM master data, including delivery addresses, invoicing addresses, and key contact information.
• Coordinate with Sales, Supply Chain, logistics providers, and Finance to ensure product availability and efficient order fulfillment.
• Proactively manage backorders and inventory exceptions.
• Resolve order- and shipment-related issues promptly and professionally.
• Oversee return and replacement processes.
• Support the timely conversion of quotations into orders within internal systems.
• Provide ad-hoc operational support to Sales and Clinical teams.
• Coordinate sample shipments, demo devices, and special orders while ensuring compliance with internal procedures and customer requirements.

Commercial Director – DACH

Customer Operations Coordinator – Medical Device