Maternal Newborn Health Innovations, PBC

Operations

• Manage customer orders from entry through delivery, ensuring accuracy, timeliness, and a high level of customer satisfaction.
• Handle both commercial orders and sample shipments in line with sales agreements and internal policies.
• Maintain CRM master data, including delivery addresses, invoicing addresses, and key contact information.
• Coordinate with Sales, Supply Chain, logistics providers, and Finance to ensure product availability and efficient order fulfillment.
• Proactively manage backorders and inventory exceptions.
• Resolve order- and shipment-related issues promptly and professionally.
• Oversee return and replacement processes.
• Support the timely conversion of quotations into orders within internal systems.
• Provide ad-hoc operational support to Sales and Clinical teams.
• Coordinate sample shipments, demo devices, and special orders while ensuring compliance with internal procedures and customer requirements.

Customer Operations Coordinator – Medical Device