Customer Operations Coordinator – Medical Device

Maternal Newborn Health Innovations, PBC

Customer Operations Coordinator managing orders and customer inquiries in a multilingual healthcare environment. Ensuring compliance and connecting teams in a regulated industry across the EMEA region.

Posted 6/19/2026full-timeRemote • 🇨🇭 SwitzerlandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage customer orders from entry through delivery, ensuring accuracy, timeliness, and a high level of customer satisfaction.
Handle both commercial orders and sample shipments in line with sales agreements and internal policies.
Maintain CRM master data, including delivery addresses, invoicing addresses, and key contact information.
Coordinate with Sales, Supply Chain, logistics providers, and Finance to ensure product availability and efficient order fulfillment.
Proactively manage backorders and inventory exceptions.
Resolve order- and shipment-related issues promptly and professionally.
Oversee return and replacement processes.
Support the timely conversion of quotations into orders within internal systems.
Provide ad-hoc operational support to Sales and Clinical teams.
Coordinate sample shipments, demo devices, and special orders while ensuring compliance with internal procedures and customer requirements.

Requirements

What you’ll need

Fluent in English and French.
3-5 years in order processing with logistics background in medical device.
Intermediate in Excel and dashboards, or eager to develop advanced proficiency.
Strong analytical ability to identify performance trends and contribute to continuous improvement.

Benefits

Comp & perks

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Hard Skills & Tools

order processinglogisticsCRM master data managementExceldashboardsanalytical abilityinventory managementorder fulfillmentcustomer satisfactioncompliance

Soft Skills

communicationproblem-solvingcoordinationcustomer serviceteam supportattention to detailproactive managementadaptabilitycontinuous improvementprofessionalism