Mastercam

Sales Operations Manager

• Serve as the first point of contact for Salesforce Revenue Cloud requests across Direct, Channel, Educational, and Compliance Sales teams
• Build and maintain scalable reports and dashboards aligned to Mastercam pipeline and forecast tracking standards
• Troubleshoot data integrity issues across opportunities, accounts, and quoting workflows
• Continuously improve workflows and data quality to support accurate reporting and downstream financial alignment
• Develop and maintain Salesforce and Power BI dashboards supporting pipeline visibility, forecast accuracy, and executive KPI reporting
• Deliver actionable insights on bookings, pipeline health, forecast gaps, and performance trends across global sales teams
• Implement and enforce standardized reporting definitions
• Support recurring reporting cadences with reliable, consistent data
• Translate business requirements from Sales Ops, Commercial leadership, and Channel teams into clear technical specifications for Digital Systems
• Partner closely with Digital Systems on Salesforce enhancements, prioritization, and release planning related to Revenue Cloud
• Identify inefficiencies across quoting, order flow, and reporting processes, then implement related automation and system-driven solutions
• Enable sales users in Salesforce, specifically reporting tools and standardized processes

Sales Operations Analyst, Systems & Reporting

Application Engineer

• Provide support to customers and channel partners by troubleshooting technical issues related to Mastercam products.
• Analyze customer workflows and recommend tailored solutions to enhance efficiency and productivity.
• Serve as a technical resource for customer inquiries, ensuring timely and effective resolution.
• Collaborate with product management and development teams to provide customer feedback and insights for product enhancements.
• Test and validate new product features, ensuring compatibility and usability in real-world scenarios.
• Stay updated on the latest Mastercam releases, industry trends, and competitive solutions to maintain technical expertise.
• Assist sales teams with pre-sales activities, including product demonstrations, technical presentations, and proofs of concept (PoC).
• Work with customers post-sale to ensure successful implementation and adoption of Mastercam solutions.
• Identify opportunities to improve customer workflows and recommend advanced techniques or tools.
• Develop custom toolpaths, templates, and macros to meet specific customer requirements.
• Share best practices and innovative approaches within the Mastercam user community.
• Maintain detailed records of customer interactions, technical solutions, and best practices.
• Create knowledge base articles and technical documentation to support Mastercam users.
• Provide regular reports to management on customer trends, technical challenges, and areas for improvement.
• Partner with the Global Training Center to deliver training sessions, both in-person and online, to customers, channel partners, and internal teams on Mastercam products and best practices.
• Develop and update technical training materials, user guides, and tutorials.
• Conduct hands-on demonstrations to showcase product features and applications.

Sales Operations Analyst, Systems & Reporting

Applications Engineer