Mastercam

Application Engineer

• Provide support to customers and channel partners by troubleshooting technical issues related to Mastercam products.
• Analyze customer workflows and recommend tailored solutions to enhance efficiency and productivity.
• Serve as a technical resource for customer inquiries, ensuring timely and effective resolution.
• Collaborate with product management and development teams to provide customer feedback and insights for product enhancements.
• Test and validate new product features, ensuring compatibility and usability in real-world scenarios.
• Stay updated on the latest Mastercam releases, industry trends, and competitive solutions to maintain technical expertise.
• Assist sales teams with pre-sales activities, including product demonstrations, technical presentations, and proofs of concept (PoC).
• Work with customers post-sale to ensure successful implementation and adoption of Mastercam solutions.
• Identify opportunities to improve customer workflows and recommend advanced techniques or tools.
• Develop custom toolpaths, templates, and macros to meet specific customer requirements.
• Share best practices and innovative approaches within the Mastercam user community.
• Maintain detailed records of customer interactions, technical solutions, and best practices.
• Create knowledge base articles and technical documentation to support Mastercam users.
• Provide regular reports to management on customer trends, technical challenges, and areas for improvement.
• Partner with the Global Training Center to deliver training sessions, both in-person and online, to customers, channel partners, and internal teams on Mastercam products and best practices.
• Develop and update technical training materials, user guides, and tutorials.
• Conduct hands-on demonstrations to showcase product features and applications.

Applications Engineer

Account Manager

• Manage the entire sales cycle, from prospecting and qualifying to negotiating and closing deals.
• Execute Mastercam’s sales strategies, ensuring adherence to processes and utilizing Salesforce CRM for pipeline management, forecasting, and reporting.
• Develop tailored value propositions and competitive positioning to address market-specific challenges and opportunities.
• Drive Annual Recurring Revenue (ARR) growth through subscription sales and renewal of maintenance agreements.
• Implement customer retention strategies, ensuring consistent value delivery and high renewal rates.
• Act as the primary point of contact for key accounts, addressing complex issues and identifying new opportunities.
• Regularly evaluate pipeline quality and sales performance to identify opportunities for improvement.
• Stay informed about market trends, customer needs, and competitive activity within the territory.
• Collaborate with Business Development Managers, Channel Managers, and other internal teams to drive revenue.

• Provide expert-level support to customers and channel partners by troubleshooting technical issues related to Mastercam products.
• Analyze customer workflows and recommend tailored solutions to enhance efficiency and productivity.
• Serve as a technical resource for escalated customer inquiries, ensuring timely and effective resolution.
• Collaborate with product management and development teams to provide customer feedback and insights for product enhancements.
• Test and validate new product features, ensuring compatibility and usability in real-world scenarios.
• Stay updated on the latest Mastercam releases, industry trends, and competitive solutions to maintain technical expertise.
• Assist sales teams with pre-sales activities, including product demonstrations, technical presentations, and proofs of concept (PoC).
• Work with customers post-sale to ensure successful implementation and adoption of Mastercam solutions.
• Identify opportunities to improve customer workflows and recommend advanced techniques or tools.
• Develop custom toolpaths, templates, and macros to meet specific customer requirements.
• Share best practices and innovative approaches within the Mastercam user community.
• Maintain detailed records of customer interactions, technical solutions, and best practices.
• Create knowledge base articles and technical documentation to support Mastercam users.
• Provide regular reports to management on customer trends, technical challenges, and areas for improvement.
• Partner with the Global Training Center to deliver training sessions, both in-person and online, to customers, channel partners, and internal teams on Mastercam products and best practices.
• Develop and update technical training materials, user guides, and tutorials.
• Conduct hands-on demonstrations to showcase product features and applications.

Applications Engineer II

Human Resources

• Administer all aspects of employee benefits programs
• Perform benefits administration and claims resolution
• Assist employees with inquiries regarding benefits
• Prepare communication materials for open enrollment
• Manage employee leaves of absence according to company policies
• Ensure compliance with applicable regulations and prepare required benefits notices
• Build and maintain relationships with benefits providers
• Perform other related HR duties as needed

HR Benefits Specialist

Marketing

• Develop and execute an agile marketing strategy that supports Mastercam’s growth objectives, focusing on market expansion, brand development, and digital transformation.
• Collaborate with the executive and cross-functional teams, including Sales, Product, and Customer Success, to design and implement go-to-market strategies that highlight the unique value and competitive advantages of Mastercam’s solutions.
• Develop strategies for new products, product updates, features, capabilities, and target market segments to drive customer adoption and revenue growth.
• Drive research, competitive analysis, and ROI assessments to capitalize on market trends and opportunities, and leverage AI tools for data analysis where applicable.
• Define and monitor KPIs and OKRs across all marketing functions, refining approaches based on data-driven insights.
• Position Mastercam as a thought leader in CAD/CAM manufacturing through strategic PR, content, and digital outreach.
• Oversee brand consistency across global channels and platforms, ensuring that all marketing materials and sales collateral reflect a cohesive brand identity.
• Develop and execute high-quality campaigns that boost brand recognition, with an emphasis on using AE tools to create engaging and impactful content.
• Lead multi-channel demand generation campaigns (email, SEO, SEM, social media, events, trade shows, webinars) to drive lead acquisition and pipeline growth, using AI and automation tools to maximize effectiveness.
• Collaborate with regional and global sales teams and Channel Partners to develop lead nurturing strategies, ensuring efficient lead handoff and optimization of the marketing-to-sales funnel.
• Continuously assess and improve marketing automation systems to enhance lead tracking, ROI, and data insights.
• Partner with Product Management to establish compelling product positioning and messaging that underscores Mastercam’s unique value, benefits, differentiation, and relevant use cases to strengthen the product marketing focus.
• Direct product launch strategies, encompassing competitive positioning, pricing strategies, sales enablement, and go-to-market plans.
• Leverage customer insights to refine marketing messaging and ensure alignment with current market needs, utilizing AI-driven analysis where beneficial.
• Oversee digital marketing efforts across web, SEO, SEM, and social media, using AI to optimize digital channels for better engagement and lead generation.
• Manage digital content creation, driving traffic and engagement, and ensuring alignment with demand generation and brand goals.
• Use analytics and data tools to monitor campaign effectiveness, applying insights to continuously improve digital strategies and execution.
• Establish a data-driven marketing operations function to streamline processes, support analytics, and enhance measurable performance.
• Oversee the marketing tech stack (CRM, automation, AI tools) to ensure data accuracy, improve workflow efficiency, and enhance decision-making.
• Manage budgeting, forecasting, and resource allocation for the marketing department, ensuring efficient use of resources and technology.
• Build and lead a high-performing, agile marketing team focused on data-driven results, professional excellence, and a commitment to continuous improvement.
• Assess and develop team capabilities by identifying talent needs, fostering skill growth, and promoting professional development within the department.
• Cultivate a culture of innovation and collaboration, leveraging AI and emerging tools to enhance productivity and raise the quality of deliverables.
• Collaborate cross-functionally with Sales, Product Management, and Customer Success teams to ensure marketing strategies align with broader company objectives, driving seamless execution across departments.

Vice President, Marketing

Full-stack Engineer

• Join the toolpath systems development team at Mastercam to develop algorithms for milling machines
• Improve efficiency and quality of toolpath motion
• Craft algorithms for optimized hardware performance
• Communicate with technical and non-technical coworkers
• Collaborate with a development team to achieve project goals

Applications Engineer

Account Manager

Applications Engineer II

Applications Engineer II

HR Benefits Specialist

Vice President, Marketing

Senior Software Engineer