Applications Engineer

Mastercam

Applications Engineer responsible for technical support and customer success with Mastercam products. Collaborating with teams and delivering training while enhancing customer workflows.

Posted 6/2/2026full-timeRemote • Alabama • 🇺🇸 United StatesJuniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CAD/CAM programmingMastercammillingturningmulti-axis machiningcustom toolpathstemplatesmacrostechnical documentationtechnical presentations

Soft Skills

problem-solvinganalytical skillscollaborationindependencecommunicationcustomer supporttrainingadaptabilityattention to detailcreativity

Tools & Technologies

SalesforceNetSuiteCRM toolsMastercam productsknowledge basetechnical training materialsuser guidestutorialsproduct demonstrationsproofs of concept

Certifications & Qualifications

Bachelor’s degree in EngineeringBachelor’s degree in Computer ScienceBachelor’s degree in Manufacturingrelated field degreeequivalent relevant experience

Industry Keywords

manufacturing processescustomer workflowsproduct managementproduct enhancementstechnical resourcecustomer inquiriesimplementationadoptionbest practicesindustry trends

About the role

Key responsibilities & impact

Provide support to customers and channel partners by troubleshooting technical issues related to Mastercam products.
Analyze customer workflows and recommend tailored solutions to enhance efficiency and productivity.
Serve as a technical resource for customer inquiries, ensuring timely and effective resolution.
Collaborate with product management and development teams to provide customer feedback and insights for product enhancements.
Test and validate new product features, ensuring compatibility and usability in real-world scenarios.
Stay updated on the latest Mastercam releases, industry trends, and competitive solutions to maintain technical expertise.
Assist sales teams with pre-sales activities, including product demonstrations, technical presentations, and proofs of concept (PoC).
Work with customers post-sale to ensure successful implementation and adoption of Mastercam solutions.
Identify opportunities to improve customer workflows and recommend advanced techniques or tools.
Develop custom toolpaths, templates, and macros to meet specific customer requirements.
Share best practices and innovative approaches within the Mastercam user community.
Maintain detailed records of customer interactions, technical solutions, and best practices.
Create knowledge base articles and technical documentation to support Mastercam users.
Provide regular reports to management on customer trends, technical challenges, and areas for improvement.
Partner with the Global Training Center to deliver training sessions, both in-person and online, to customers, channel partners, and internal teams on Mastercam products and best practices.
Develop and update technical training materials, user guides, and tutorials.
Conduct hands-on demonstrations to showcase product features and applications.

Requirements

What you’ll need

Bachelor’s degree in Engineering, Computer Science, Manufacturing, or a related field, or equivalent relevant experience.
1 - 3 years of experience in CAD/CAM programming, manufacturing, or application engineering.
Proficiency in Mastercam and familiarity with other CAD/CAM tools.
Hands-on experience with Mastercam or similar CAD/CAM software is required.
Understanding of manufacturing processes, including milling, turning, and multi-axis machining.
Familiarity with CRM tools (e.g., Salesforce, NetSuite).
Excellent problem-solving and analytical skills.
Ability to work independently and collaboratively in a fast-paced environment.
Willingness to travel up to 25%, including customer site visits and trade shows and international events.

Benefits

Comp & perks

Professional development opportunities
Travel opportunities
Health insurance
Flexible working arrangements
Paid time off
Training sessions