MasterBrand, Inc.

VP, Digital Customer Experience – Commercial Technology

MasterBrand, Inc.

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Job Level

Lead

Tech Stack

ERP

About the role

  • Own the end-to-end Commercial Technology vision and multi-year roadmap, aligned to revenue growth, customer experience, and enterprise architecture.
  • Partner closely with senior Commercial, Sales, Marketing, and Technology leaders to prioritize initiatives based on business value.
  • Translate complex business needs into integrated, scalable technology solutions.
  • Provide portfolio governance including capital planning, funding forecasts, and benefits realization.
  • Lead delivery of customer-facing platforms such as CRM, CPQ, Order Management, ERP, pricing systems, and customer/dealer portals.
  • Own executive-level escalation and resolution of customer-impacting issues.
  • Establish KPIs and operating rhythms to track delivery, adoption, financial performance, and customer outcomes.
  • Champion automation and responsible AI to improve speed, accuracy, and cost-to-serve.
  • Define how systems should work together to create seamless end-to-end customer experiences.
  • Promote modern product delivery and Agile practices where appropriate.
  • Lead and develop leaders and their teams, with the ability to scale the organization as business needs grow.
  • Assess talent gaps and build high-performing, execution-oriented teams.
  • Balance strategic leadership with hands-on engagement and problem solving.

Requirements

  • Bachelor’s degree in Business, Technology, or a related field required; Master’s degree preferred.
  • 10+ years of progressive leadership experience in commercial technology, product, or enterprise technology roles.
  • Proven success supporting or leading B2B commercial environments, ideally with P&L ownership or direct commercial accountability.
  • Hands-on experience delivering and integrating: CPQ (required) Order Management (required) CRM (Salesforce strongly preferred) ERP and pricing systems Customer or dealer portals
  • Strong understanding of enterprise architecture and complex system landscapes.
  • Strategic, inquisitive, and comfortable operating end-to-end—from vision to execution.
  • Able to translate technology into business outcomes and influence executive stakeholders.
  • Strong communicator with the credibility to engage customers, dealers, and senior leaders.
  • Passion for customer experience, adoption, and change management.
  • AI-aware and automation-focused, with the ability to identify opportunities and guide teams.
Benefits
  • Equal Employment Opportunity
  • Reasonable Accommodations
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CPQOrder ManagementCRMERPenterprise architectureautomationAIportfolio governancecapital planningbenefits realization
Soft Skills
strategic leadershipproblem solvingcommunicationinfluenceteam developmentcustomer experiencechange managementinquisitivehands-on engagementscaling organizations
Certifications
Bachelor’s degreeMaster’s degree