Regional Account Manager
Ironwear
Worksite Account Manager – Group Voluntary Benefits
MassMutual
full-time
Posted on:
Location Type: Hybrid
Location: Florida, North Carolina, South Carolina, Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $88,300 - $115,900 per year
Job Level
Mid-LevelSenior
About the role
- Work directly with our producers and customers to identify growth opportunities
- Support benefit renewal and premium collection objectives
- Deliver an exceptional customer experience
- Increase customer satisfaction, enrollment rates, and adoption for your book of business
- Maintain and enhance relationships with new and existing clients
- Coordinate and plan enrollment strategies and timelines with sales, marketing, and implementation teams
- Provide advanced product consulting support to the field force, brokers, and employers
- Resolve complex problems and handle key accounts/brokers
- Assist in or conduct training for new members of the Account Management team
- Provide ongoing support for billing inquiries
Requirements
- 5+ years of experience in the Group or Voluntary Benefits industry
- 3+ years of experience in Account Management or customer support
- Bachelor's degree or a H.S. Diploma with 8+ years of experience in the Group or Voluntary Benefits industry in lieu of a degree
- Must be willing to travel 10-15%
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer experiencecustomer satisfactionrelationship managementproblem resolutiontrainingcoordinationplanningconsultingsupportcommunication
