Legal Marketing and Case Support Specialist
Job Duck
Customer Care Specialist
MassMutual
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Colorado, Connecticut, Massachusetts, Texas, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $45,000 per year
Job Level
Junior
About the role
- Develop highly personalized experiences for our customers
- Build rapport with each customer and resolve requests on first contact
- Educate customers about their life insurance policies
- Balance time effectively to meet service levels
- Utilize multiple systems to meet goals including first contact resolution
Requirements
- 1+ years of customer service experience (or Undergrad Degree in lieu of experience)
- High School Diploma (or GED)
- 2+ years of Customer Service Experience (ideal)
- Proficiency with Microsoft Office Suite
- Experience with Insurance or Annuity Servicing financial products
- Bilingual a plus (Spanish)
Benefits
- 12 Weeks Paid Virtual Training
- Paid time off
- Professional development opportunities
- Bonuses opportunity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceinsurance servicingannuity servicingMicrosoft Office Suite
Soft skills
rapport buildingproblem resolutiontime managementcommunicationeducation
Certifications
High School DiplomaGED
