Customer Service Analyst
MassMutual Ascend
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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Salary
💰 $33,000 - $55,000 per year
About the role
- Provide superior customer service through answering incoming calls and chats
- Analyze incoming requests via phone, paper, and electronic communications
- Communicate complex information and solutions to customers in a helpful manner
- De-escalate situations involving dissatisfied customers
- Maintain a professional & empathetic demeanor in all interactions
- Update and monitor customer account details in databases and CRM systems
- Build product knowledge of core annuity business
Requirements
- At least a high school diploma or equivalent
- At least 2 years of related customer service experience
- Exceptional verbal communication skills
- Strong attention to detail and ability to multi-task efficiently
- Able to work schedule of 10:00 AM - 7:00 PM EST Mondays - Thursdays, and 8:00 AM - 5:00 PM EST Fridays.
- Prior call center experience is a plus, but not required
- Strong computer skills
Benefits
- Ongoing opportunities for development and learning
- Focused one-on-one meetings with your manager
- Small company feel with a focus on meeting customer’s needs
- Incentive and bonus opportunities for all employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceCRM systemsdata entry
Soft Skills
verbal communicationattention to detailmulti-taskingempathyde-escalation
Certifications
high school diploma