MassMutual Ascend

Customer Support

• Provide superior customer service through answering incoming calls and chats
• Analyze incoming requests via phone, paper, and electronic communications
• Communicate complex information and solutions to customers in a helpful manner
• De-escalate situations involving dissatisfied customers
• Maintain a professional & empathetic demeanor in all interactions
• Update and monitor customer account details in databases and CRM systems
• Build product knowledge of core annuity business

Customer Service Analyst