Massage Envy

Business Intelligence Developer

• Develop dashboards and interactive reporting using SQL Server Reporting Services and comparable tools.
• Design and maintain ETL and the supporting data objects for our growing BI infrastructure.
• Create simple to complex analytical solutions.
• Design and maintain complex data schema projects.
• Identify architectural improvements to enhance ETL performance and workflows.
• Gather requirements, develop design and technical specification documents, and perform impact analysis.
• Collaborate to build extendable analytical data models.
• Provide ad hoc data and report requests in SSRS using relational, SSAS data sources (cubes) and MDX scripts to support business needs.
• Troubleshoot production issues and performance tuning of query performance, ETL performance and report performance.

Program Manager

• Responsible for strategic planning, team leadership, resource management, and stakeholder communication across a portfolio of projects
• Oversee new service rollouts, implementation of brand initiatives, national promotions, and design and construction of franchised locations
• Ensure projects are completed timely, within budget, and aligned with company objectives
• Define, develop, and implement project management strategies, processes, and best practices to enhance project delivery
• Oversee planning, execution, and completion of design and construction projects including new location openings and refresh/remodel/relocations
• Build and maintain relationships with key stakeholders including leadership, internal cross-functional team members, vendors, and franchisees
• Ensure effective communication and collaboration on project status and report progress to Project Sponsor and Director, National Operations
• Assist with risk management and mitigation strategies and report necessary modifications to project plans
• Work with Director, National Operations to prioritize projects and manage implementation capacity for the project management team and network
• Manage individual projects approximately 25% of the time, leading projects from initiation through post-mortem analysis
• Conduct post-mortems across portfolio to identify continuous improvement areas and share best practices
• Lead, develop, and coach a team of Project Managers and construction manager(s); conduct talent assessments and performance reviews

Program Director

Consultant

• Works as a member of the field operations team and supports independently owned and operated franchised locations within a market.
• Build positive and long-term business relationships with franchisees and assess franchisees’ performance of Massage Envy brand standards.
• Conduct operational standards reviews at each franchised location, including documentation and follow up.
• Communicate and champion corporate initiatives to encourage franchisee adoption and execution via meetings, emails, and outreach.
• Review communications and documents to develop knowledge of Franchised Support Center policies, programs, promotions, strategies, and initiatives.
• Provide support and resources to franchisees to help improve revenues, profitability, and operations while recognizing franchisee responsibility for day-to-day operations and employment matters.
• Work with internal departments on developing and facilitating network programs and initiatives.
• Meet weekly with Director of Field Operations to supply market progress updates and review business development priorities.
• Assist with strategic market planning and site analysis review for current and future sites.
• Participate in Annual Franchise Conference, weekly field team calls, and ad-hoc projects.

Business Intelligence Developer

Program Director

Franchise Business Consultant