Membership Operations Manager
Masonic Home For Adults
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $60,000 - $70,000 per year
About the role
- Lead membership restoration and retention efforts, including targeted outreach to suspended and inactive members
- Oversee the annual dues billing process and drive improvements in dues payment rates
- Manage the centralized suspension process for non-payment of dues, ensuring consistent application and coordination with lodge leadership
- Plan and lead quarterly Prospect Managers Association meetings, including content development and presentation
- Oversee membership prospecting activities and background check processing
- Monitor, analyze, and report membership data to track performance and identify trends
- Support the development and execution of membership and outreach initiatives
- Manage and support two direct reports, ensuring consistent execution of membership operations
- Provides occasional on-site support for membership-related events, including coordination, logistics, and direct member engagement in a professional and service-oriented manner; some events may occur on evenings or weekends.
Requirements
- Strong communication, administrative, and customer service experience with a demonstrated ability to deliver results in a professional environment
- Experience with Microsoft Office Suite, with advanced proficiency in Microsoft Excel
- Experience in project or program management
- Data-driven mindset with the ability to analyze trends and produce detailed reporting
- Strong communication and team leadership skills
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- **Preferred Qualifications**
- Bachelor’s degree or higher in business administration, communications, or related field
- Experience in a nonprofit organization
- Knowledge of the Masonic community and its values
Benefits
- A work environment focused on teamwork and support
- Excellent health, wage replacement and other benefits for you and your family’s well-being
- A generous contribution to a 401K plan whether or not you participate, and an additional contribution from the company when you participate in the plan
- Investment in your growth through Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisreportingproject managementprogram managementmembership operationsevent coordinationlogistics management
Soft Skills
communicationcustomer serviceteam leadershipadministrative skillsresults-orientedability to manage multiple prioritiesdeadline managementprofessionalismservice-oriented
Certifications
Bachelor’s degreeMaster’s degree