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Operations

• Lead membership restoration and retention efforts, including targeted outreach to suspended and inactive members
• Oversee the annual dues billing process and drive improvements in dues payment rates
• Manage the centralized suspension process for non-payment of dues, ensuring consistent application and coordination with lodge leadership
• Plan and lead quarterly Prospect Managers Association meetings, including content development and presentation
• Oversee membership prospecting activities and background check processing
• Monitor, analyze, and report membership data to track performance and identify trends
• Support the development and execution of membership and outreach initiatives
• Manage and support two direct reports, ensuring consistent execution of membership operations
• Provides occasional on-site support for membership-related events, including coordination, logistics, and direct member engagement in a professional and service-oriented manner; some events may occur on evenings or weekends.

Membership Operations Manager