Mashreq

Compliance

• Develop and maintain awareness of regulations, standards, and guidance issued by the Central Bank of the UAE (CBUAE).
• Assist in interpreting regulatory requirements and communicating them clearly to relevant units within the Bank to support compliance.
• Contribute to the Regulatory Compliance function by supporting advisory activities, monitoring regulatory gap assessments, and preparing summaries of key regulatory changes for stakeholders.
• Support the delivery of regulatory training and awareness initiatives to promote understanding of applicable requirements.
• Provide support in offering regulatory guidance and clarifications to business units and support functions.
• Support the preparation and delivery of presentations on newly issued regulations and standards.
• Assist in assessing financial services activities to determine applicability of regulatory requirements.
• Support the execution and tracking of regulatory gap assessments, ensuring updates are maintained accurately.
• Identify and document differences between existing and new or updated regulations.
• Prepare summaries and basic comparative analyses of regulatory requirements for internal use.
• Assist in the dissemination of regulatory notices, circulars, and guidance to stakeholders.
• Monitor progress of assigned regulatory compliance actions and escalate issues when necessary.
• Support the preparation and submission of regulatory reports (regular and ad hoc).

Senior Manager, Regulatory Compliance

Operations

• Ensure timely RCSA performed for all CPC processes and uploaded in PRISM for UAE and IBG locations

Assistant Manager – Investigations, Payments Operations

Product Manager

• Drive Overall Financial Performance by launching products and initiatives to grow volumes and liabilities whilst establishing strategies to optimise fee pricing
• Understand the Market landscape by continually scanning for regulatory developments and trends
• Develop the Product Strategy including market landscape and drivers, product proposition, target market and client segments
• Drive Product Innovation by identifying opportunities for new products
• Support Product Development as the Subject Matter Expert
• Commercialise Offering by executing comprehensive ‘Go to Market’ plans and tracking execution

Product Manager, Cash & Payments – Global Transaction Banking

Digital Marketing

• Managing the overall marketing strategy and budget for Islamic & Emirati Banking in the UAE
• Leading the end-to-end development and execution of impactful marketing campaigns across products and customer segments
• Developing quarterly marketing strategies aligned with business objectives, Shariah principles & guidelines, and approved budgets
• Planning and executing integrated marketing campaigns in the UAE across digital and offline channels for Islamic Banking and Emirati Banking products and services
• Managing end-to-end New To Bank (NTB) & Existing To Bank (ETB) campaigns
• Analyzing campaign performance and customer insights to drive continuous improvement and maximize ROI
• Monitoring competitor activity and market trends within the Islamic Banking sector

Manager, Digital Marketing – Islamic & Emirati Bank

• Monitor all associations’ settlement and funds position, balancing and reconciliation and corrective action on daily basis
• Preparation and submission of accurate and timely quarterly operating certificate to Associations, analyze expense and income trending and alert stakeholders on timely basis on pricing variations
• Provide coaching and feedback to the team which can customize to fit multi-disciplinary perspective.
• Monitor UAE switch system reports for balancing and reconciliation for all countries under the purview.
• Emerge as the product expert for all relevant areas reporting to this position.
• Being central point of contact for association guidelines/newsletters/publications and ensure timely publishing to business groups with probable impact.
• Ensure that Bank’s Compliance and Regulatory procedures are followed. Ensure adequate training to staff such that all functions are performed with zero errors and within expected TATs.
• Ensure maintenance of MI for staff productivity and constantly strive to increase the level of individual as well as unit’s overall productivity. Also to ensure that necessary job rotation and training is provided for staff development and career growth.
• Create an atmosphere conducive to mutual co-operation among staff members and foster team spirit.
• Ensure unit attains satisfactory internal and external audit rating.
• Ensure that unit’s standard operating procedures are reviewed, change documents are maintained and updated regularly.
• Ensure the transactions are processed as per the unit’s SLA and the operational errors/losses are very minimum. Manage Monthly - MER, KRI, RCSA and Reconciliation reporting within the timelines · Constantly work towards generation of new ideas/innovations and ensure year on year digitization/productivity/process automation targets are achieved. · Knowledge of VAT procedures and applicability to interchange and settlement and merchant payments

Senior Associate – Retail Banking Ops, Cards Operations

• Leading and transforming enterprise-wide infrastructure operations, observability, and command center functions to ensure high availability, resilience, and performance across hybrid environments.
• Driving a proactive, intelligence-driven operations model leveraging AIOps, automation, and advanced analytics.
• Defining and implementing enterprise observability strategy (metrics, logs, traces, user experience).
• Driving adoption of AIOps and intelligent monitoring platforms to enable predictive insights and auto-remediation.
• Standardizing monitoring across applications, infrastructure, cloud, network, and databases.
• Improving MTTR, service visibility, and end-user experience through integrated observability.
• Driving operational excellence across Event, Incident, Problem, and Change Management processes.
• Establishing a proactive operations model focused on early detection, prevention, and rapid resolution.
• Ensuring accuracy, completeness, and governance of CMDB (Configuration Management Database).
• Driving service mapping across critical applications and infrastructure dependencies.
• Enabling impact analysis, root cause identification, and risk mitigation through CMDB maturity.
• Establishing monitoring and operations governance frameworks aligned with ITIL, ISO, and regulatory standards.
• Ensuring audit readiness (SOC, ISO, regulatory compliance) and adherence to policies.
• Defining KPIs, SLAs, and operational dashboards for leadership visibility and accountability.
• Driving automation across monitoring, alerting, and remediation workflows.
• Partnering with Cloud, Application, Network, Security, and Engineering teams to ensure service reliability.
• Providing executive reporting and insights on operational health, risks, and improvements.

AVP, Technology Infrastructure Operations – Command Center Monitoring

People Operations

• Provide advisory & operational support across multiple geographies
• Manage the relationship with stakeholders and drive key initiatives
• Coordinate with internal functions to facilitate business requirements
• Provide workforce analytics and maintain employee database
• Ensure timely completion of performance management processes

AVP, People Advisory & Business Partnership

Manager

• Manage and administer the Finance Regulatory and Reporting Analytical platform, ensuring its reliability, performance, and alignment with business needs.
• Design, develop, and maintain complex data models with multiple subject areas to support advanced analytics and reporting capabilities.
• Engage with business users to gather requirements, document functional and technical specifications, and translate them into effective technical solutions.
• Manage all stages of the software development lifecycle, from planning and development to testing, deployment, and post-production support, adhering to stringent enterprise-level change management processes.
• Facilitate and manage SIT and UAT phases to ensure smooth project implementation and delivery.
• Provide robust post-production support, addressing issues promptly and implementing performance optimizations to ensure system stability.
• Explore and implement opportunities to leverage cloud services and drive cloud migration initiatives where beneficial.
• Develop comprehensive documentation for solution architecture, technical designs, and project details. Provide training and knowledge sharing for system users and team members.

Assistant Manager – Technology

Business Development Rep

• To achieve monthly KPIs assigned
• To ensure that telesales activities are directed to meeting sales targets.
• To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.
• To manage relationships of assigned portfolio through outbound channels along with Personal Loan Sales and Fulfillment.
• Generating revenue through Personal Banking Personal Loan Sales.
• Meeting the KPI Targets set in term of revenues Through PL Sales and PL Fulfillment.
• Acquire new Business through Cross sell to increase penetrations.
• Managing assigned Leads via CRM within the agreed TAT (Drop Offs).
• Ensure controls requirement of the business are adhered to in line with Bank policies to ensure quality growth in business.
• Analysis of leads received.
• Conversion of leads into “sale”.
• Updating of all systems as per the call with the customer.
• Processing of the request or offer given to the customer.
• Constant follow up with the concerned department if the process is delayed or not fulfilled as per the customer’s request.
• Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.

Business Development Officer – Retail Banking

Account Manager

• Handling end-to-end corporate client onboarding with focus on new-to-bank relationships across UAE, Mashreq’s footprint markets, and non-presence countries including KSA.
• Preparing high-quality credit applications, ensuring compliance with policies, strategies and regulations.
• Identifying key risks, and implementing mitigants aligned with the bank’s target market, credit appetite, and strategic objectives.
• Work closely with originators on new to bank transactions, including discussions with customers on funding requirements.
• Prepare high quality credit proposals with a focus on identifying major risks.
• Ensure credit application submission within acceptable turnaround time which meets internal standards.
• Manage risks in line with banks risk appetite while highlighting any policy exceptions within the credit application.
• Perform required Transaction screening and conducting independent due diligence.
• Establish cordial relationship with Credit risk Management.
• Handle monthly/quarterly reports and ensure timely submissions.
• Adhere to risk and compliance policies and practices and obtain necessary compliance approvals.
• Review of facility documents in coordination with originators for facility execution.
• Coordinate with operation team for limits loading and obtain necessary approvals.

Credit Relationship Manager – Corporate Origination, Business Development

• Performing callback for Cheques, DD, PO, inward, outward payments and EDD process Ensuring accurate callback is performed per SLA
• Prioritization of transactions based on priority slab, amount, and currency.
• Contribute to make changes in SOP, identify and report deviations to ensure wastage is eliminated.
• Contribute to process improvements and support implementing improvements in the workflow of the process

Senior Associate – Operations, Payment Call Back Unit

• Contribute to development an effective Assurance framework within Compliance.
• Provide assurance to Compliance Senior Management on the effectiveness of the Compliance Program.
• Collaborate with other Compliance verticals to ensure that internal controls are working effectively.
• Oversight on key compliance risk to ensure that the provision of the regulations, standard/procedures are met.
• Pro-actively and promptly escalate any critical issues within Compliance and/or Business to ensure that the Bank is not investigated, charged, fined or publicly castigated by any of the regulatory authorities.
• Track adherence to planned trainings submitted by ECFs. Also, liaise with ECFs to ensure that learnings from periodic assessments / regulatory updates are incorporated in training materials (as necessary).

Manager, Compliance Assurance

• To assist Financial Institutions (FI) Relationship Manager(s) / Senior Relationship Manager(s) in preparing MIS, Business Plans, and resolving operational matters
• Assist FI RMs / SRMs in strengthening relationships with FI clients and achieving financial and non-financial goals for the assigned FI clients or countries
• Assist to manage FI RMs / SRMs of cross-border limits/ exposures for the assigned countries / FI clients
• Assist FI RMs / SRMs marketing of FI products, through a highly professional and focused approach and as per defined marketing plan/strategy
• To act as a back-up for RMs / SRMs in their absence
• Support the RMs in identification of; a) existing clients’ needs by regular calling, analysing & providing market updates keeping a close contact to increase business and obtain feedback for relationship & service enhancements; and b) new business opportunities and ensuring also these are aligned with the bank’s product capabilities and relevant operational, risk management and financial crime / compliance policies
• Provide "back up" support to the RMs with the day to day client management encompassing working with the local teams including operations.
• Maintain a) appropriate own relationship contacts (and act as RM back-up) with existing clients and FIs, with the aim to grow and diversify the core branch payments and trade finance business with identified names / sectors; and b) work with RMs on relationships / contacts seeking to increase the origination & development of more trade finance deals, risk participations, syndications, trade loans, bilateral loans, etc.,
• Work with the RM team co-ordinating with other units in the branch / bank to maintain and improve service delivery standards and ensure quality service for the bank’s clients and prompt resolution of any client issues or operational problems

Assistant Relationship Manager – FI, Mashreq Global Network

• Perform independent QC reviews of AML, KYC/CDD/EDD, and Sanctions screening work completed for US correspondent and intermediary banking clients
• Review customer due diligence files, risk assessments, transaction monitoring outputs, sanctions alerts, and periodic reviews for accuracy, completeness, and regulatory compliance
• Identify control gaps, regulatory deficiencies, and documentation weaknesses
• Maintain strong understanding of US regulatory expectations applicable to correspondent and intermediary banking.

Assistant Manager, Quality Control

Financial Crime

• Execute end‑to‑end AML and KYC controls for foreign correspondent bank relationships
• Perform Customer Identification Program (CIP) procedures
• Conduct Customer Due Diligence (CDD)
• Perform Enhanced Due Diligence (EDD) reviews
• Conduct adverse media and screening checks
• Review and investigate transaction monitoring alerts
• Identify and escalate control gaps and significant changes in risk profile
• Ensure full alignment with regulatory requirements