Mashreq

Account Manager

• Act as a backup to the Relationship Manager and mirror the assigned portfolio
• Assist the Relationship Management team in maintaining and developing both existing and target Relationships.
• Liaise regularly with various departments (e.g. FTC, OPS, Compliance, Credit Ops…etc) within the bank and entertaining requests and enquiries pertaining to transactions and/ or documentation.
• Ensuring all documentation is up to standard and up to date and ensuring that MER issues are kept to a minimum.
• Attend to the Clients enquiries and coordinate with various Service Departments to ensure resolution in a timely manner.
• Assist in preparing industry studies and data collection pertaining to clients’ portfolio within the unit.
• Attend to specific projects / jobs assigned by the Division/Unit Head from time to time.
• Maintain proper records of clients’ communication.
• Housekeeping monthly pipeline report and updating the same on monthly basis.
• Explore and highlight business opportunities in the portfolio.
• To prepare Consolidated Client Positions on regular basis
• Collate and follow up updating of RB and Technical Capability reports.
• To handle Annual review initiation/preparation and project allocation process
• Prepare and update PPC reports
• Maintain System Data and note pad updated for each client/project.

Manager, Credit Relationship – CIBG, Contracting, Finance

• Assist in the financial analysis, credit risk assessment, risk rating and structuring of facilities for assigned corporate relationships, by working with the Relationship Managers (RMs / SRMs), meeting the customers, preparing Credit Proposals (CPs) (new, annual renewals and amendments etc.) and liaising with Credit Risk Management (CRM) and the Compliance Unit to resolve all queries related to risk and compliance issues, respectively.
• Review with the CIBG Relationship Teams/WRM, deals, facility structures, credit products / services, and provide business solutions which meet business and customer requirements within credit and operational risk guidelines and policies.
• Quick and timely turnaround of CPs while maintaining quality of analysis.
• Ensure terms laid out in the proposal are in line with client expectations to avoid significant deviations in the approved terms. Exposures to be monitored along with RAROC and overall profitability
• Monitoring mechanisms laid out in Lending Guideline and Credit Policy to be followed up with Credit Control Unit for strict adherence
• Ensure review of all Early Alert instances and promptly bring to the attention of Direct Supervisor.
• During RM’s absence (leave / training/secondment etc.), step into the role of the RM, and provide the required guidance to the team.

Credit Relationship Manager – TC Portfolio Management & Monitoring

General

• To achieve monthly KPIs assigned
• To maintain standard performance to achieve top productivity and efficiency from systems as well as the product campaigns.
• To ensure that all telesales activities are directed to meeting sales targets.
• To ensure assigned card acquisition monthly targets are achieved
• To ensure that there is no miss selling
• Adherence to discipline and punctuality
• Follow verification policy – adhere to banking policies, procedures and regulatory requirements .
• Updating all the systems as per the call with the customer.
• Achieve given targets on monthly basis.
• Meeting the KPI Targets set in term of card acquisition
• Contact potential and existing customer via phone to introduce and promote banking products.
• Understand the customer needs and recommend suitable banking solutions.
• Cross-sell and upsell products to maximize revenue opportunities.
• Handle customer inquiries and provide detailed information about product services
• Address customer concerns and resolve complaints efficiently .
• Compilation of daily and monthly reports and MIS for the team.
• Has strong Sales and customer focus and ability to think creatively and work under pressure.
• Ensure to meet 100% on control parameters and policy set by the bank audit team.
• Processing of the request or offer given to the customer.
• Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.
• Maintaining all records of the approval, requests and reports handled.
• Build and maintain strong relationships with customer.
• Constant follow up with the customer.
• Attending Daily team huddles & keeps up to team commitments.
• Monitor personal performance and align strategies to improve sales out comes.

Relationship Officer, Direct Banking Center

Data Engineer

• The Enterprise Data Platform stream delivers outcomes to help different parts of the bank gain meaningful insights from their Data Assets.
• Our core function spans multiple Data Warehouses, Hadoop, Business Intelligence and Analytics Cluster within Information Management.
• The work involves providing delivery and support of platforms spanning over Hadoop, DWH, ETL, Reporting & Analytics application landscape.
• You will be handling critical applications that influence bank’s management decision making process, regulatory reporting (which can influence financial/non-financial penalties) and operational reporting.

Assistant Vice President – Technology, Data Warehouse

Data Analyst

• Provide customer insights for the Neo retail banking division
• Develop, implement & track AI / ML models to enhance revenue or reduce cost
• Design, deliver & track marketing campaigns for various products & segments within Neo retail bank

Manager – Global Neo Analytics, Retail Banking Group

Financial Planning and Analysis

• Perform FTP and Treasury processes, collaborating with multiple teams for seamless operations.
• Prepare P&L statements and handle all reporting requirements for the funding center.
• Automate reports in coordination with IT to improve operational efficiency and reduce manual errors.
• Coordinate banking transition efforts for FTP and ALM processes, ensuring a smooth transition.
• Play a key role in new management reporting projects, contributing to the development and implementation of efficient reporting systems.
• Maintain FTP system configuration in line with the FTP policy, ensuring compliance and accuracy.
• Guide and support overseas finance teams in maintaining and managing FTP systems, providing expertise and guidance.
• Support other areas of Treasury & Global Markets finance as needed, offering assistance and expertise.
• Ensure accurate and timely financial reporting, maintaining high standards of data integrity.
• Stay updated with industry trends and best practices, implementing innovative solutions to enhance financial processes.

Manager – TGM Finance, Corporate Affairs – TCM Finance & Planning

Security Engineer

• Develop and manage Information Security Governance, Risk and Compliance across the organization
• Navigate compliance complexities and support compliance with information security requirements
• Lead a Center of Excellence in primary focus area
• Maintain a GRC roadmap and present progress bi-monthly to the Head of IS GRC

Senior Manager – Information Security, MGS Risk Management

• Develop and execute Information Security Governance, Risk and Compliance strategies
• Navigate compliance complexities across regions
• Maintain information security for sensitive data
• Lead a Center of Excellence in IS GRC

Manager, Information Security

Vice President

• Lead the development and execution of the Technology Applications audit strategy, focusing on evaluating the effectiveness and efficiency of Technology Applications, Systems, and Processes.
• Ensure compliance with regulatory and industry standards, and identify areas for improvement to enhance the overall Technology and Information Security controls within the Bank.
• Collaborate with Internal Audit senior management to design a risk-based audit coverage strategy, set audit priorities, and deliver independent evaluations of the technology applications audit process.
• Work alongside other audit seniors to provide technological support for comprehensive bank-wide integrated audits.
• Recognize emerging risks by engaging with business units to understand organizational changes, and conducting risk assessments in these areas.
• Establish the scope and objectives for technology application audits to ensure alignment with industry best practices.
• Assess internal controls within critical technology risk domains to guarantee adherence to internal policies and relevant laws and regulations.
• Provide guidance to management regarding new developments impacting the portfolio or controls and offer proactive solutions.
• Carry out technology audits by examining the design and operational effectiveness of controls, ensuring compliance, and pinpointing weaknesses and vulnerabilities.
• Set performance standards and evaluate whether these standards and deadlines are met.
• Oversee audit work, ensuring it follows the planned methodology and is completed within the agreed timeframes.
• Counsel and guide auditors to ensure that the approved audit objectives are met and adequate coverage is achieved.
• Develop team skills by identifying training needs and ensure that subordinates keep abreast of professional developments.
• Identify and assess technology-related risk, evaluate the adequacy and effectiveness of internal controls, security measures, and operation resilience, ensuring appropriate controls are in place to mitigate potential risks.
• Prepare comprehensive audit reports detailing findings and management action, present audit results to senior management including key risk areas, control deficiencies and opportunities for improvement.
• Maintain updated industry knowledge and requirements, ensure that subordinates are kept abreast of professional developments, monitors professional development programs for assigned employees.
• Communicate complex technical concepts and audit findings in a clear and concise manner to non-technical stakeholders.
• Support the creation of excellence and high performance organization culture by embedding learning and creativity, in order to incorporate agility to accelerate transformation.
• Review and assess the adequacy and effectiveness of the bank's IT controls related to advanced digital footprint, including but not limited to, cloud, API, microservices, and emerging technologies.

Vice President – Audit

Compliance

• Prepare and ensure timely submission of regulatory reports for Mashreq UAE.
• Compute and report key prudential metrics, including Capital Adequacy Ratio (CAR).
• Compile and submit regulatory returns for Mashreq subsidiaries to CBUAE.

Lead – Regulatory Reporting, CAD

Manager

• Lead and mentor a team of microservices developers, fostering a culture of innovation, collaboration, and continuous improvement.
• Define and execute the microservices strategy and roadmap in alignment with enterprise architecture and business goals.
• Collaborate with architects and senior stakeholders to shape the technical vision and ensure alignment with product and platform strategies.
• Architect and implement microservices using modern frameworks such as Spring Boot, Node.js, and Python Flask.
• Drive adoption of containerization (Docker), orchestration (Kubernetes), and cloud-native patterns (AWS/GCP/Azure).
• Ensure robust API design and integration using RESTful services, GraphQL, and event-driven architectures (Kafka, RabbitMQ).
• Oversee project timelines, resource allocation, and delivery milestones across multiple squads.
• Implement Agile methodologies and ensure sprint goals are met with high quality and velocity.
• Manage stakeholder expectations and ensure transparency through effective reporting and communication.
• Establish coding standards, code reviews, and automated testing frameworks.
• Monitor performance metrics and implement proactive alerting and logging strategies.

Manager, Workflow Automation – Microservices Lead

• Lead and strengthen the financial control framework across the bank by ensuring robust governance, control oversight, accounting integrity, and financial risk management across products, processes, systems, and jurisdictions.
• Oversee and strengthen the bank’s financial control framework across products, processes, systems, and geographies.
• Perform second-line oversight and monitoring of sundry and suspense account governance, including review of ageing balances, threshold breaches, unresolved items, and related risk exposures.
• Ensure timely identification, escalation, tracking, and resolution of aged or high-risk balances in coordination with Operations, Finance, Technology, and business teams.
• Review and assess financial control risks arising from operational processes, accounting treatments, reconciliations, and system workflows.
• Act as the central point of contact for financial control matters across major projects, products, process changes, and transformation initiatives.
• Review all new product and process approval requests to ensure accounting, reconciliation, financial reporting, and control requirements are appropriately identified, documented, implemented, and tested prior to launch.
• Ensure accounting treatment for new and existing products remains consistent with applicable accounting standards, regulatory expectations, and internal policies.
• Review impact of system upgrades, process changes, automation initiatives, and technology enhancements on financial controls, accounting flows, reconciliations, and reporting integrity prior to deployment.
• Ensure key reconciliations, substantiation processes, and financial control activities are operating effectively and supported by appropriate governance and documentation.
• Coordinate with Finance, Operations, Technology, Risk, Compliance, Internal Audit, and external auditors on financial control matters, observations, and remediation activities.
• Support internal audits, regulatory examinations, and external audit reviews by providing analysis, documentation, and timely closure of action items.
• Drive continuous improvement in financial controls through automation, digitization, data governance enhancements, and AI-enabled monitoring capabilities.
• Support implementation of control dashboards, automated reconciliations, exception management tools, and intelligent monitoring solutions.
• Assess control gaps, operational risks, and process weaknesses, and recommend practical remediation and governance enhancements.
• Provide management reporting, risk insights, and control status updates to senior management and governance forums.
• Promote strong financial control culture, governance discipline, accountability, and operational transparency across the bank.

Vice President – Financial Control

Human Resources

• Oversee accurate and timely payroll processing for all employees
• Manage annual and adhoc payouts as applicable
• Ensure payroll compliance with PF, PT, TDS, gratuity, and labor regulations
• Manage payroll reconciliations and resolve discrepancies proactively
• Coordinate with Finance and payroll partners for issue resolution
• Drive payroll controls, governance, and process improvements
• Lead payroll automation and efficiency initiatives
• Design and manage MIS frameworks to support strategic decisions
• Generate regular and ad hoc reports (payroll, HC, cost, compliance)
• Implement dashboards and reporting tools (e.g., Power BI)
• Address audit findings and drive closure actions
• Ensure compliance with India labor laws and tax regulations
• Manage statutory filings (PF, PT, TDS, gratuity, etc.)
• Monitor regulatory updates and align internal processes
• Drive HR system implementations and enhancements (HRMS, payroll automation)

Manager, Employee Experience

Network Engineer

• Independently manage due diligence and transaction control activities under Open Account Trade
• Provide support to business on the Open Account Trade portfolio
• Act as a central coordination point between Trade Sales, Relationship Managers, Operations, and clients
• Ensure proper and accurate digital storage of all verified documents
• Complete proposals for facility changes, including buyer/seller additions and deletions
• Conduct due diligence and validation under Receivables Finance programs
• Identify and highlight discrepancies, exceptions, and potential risks
• Enhance client experience and turnaround times through efficient handling of requests and coordination
• Work with Operations and Product teams to streamline workflows and improve efficiency
• Ensure adherence to all Bank policies, procedures, and regulatory guidelines
• Complete all mandatory trainings within required timelines
• Support RCSA and internal control processes

Senior Trade Analyst – Global Transaction Banking

• Responsible for lending/financing Policies / Framework for specific products in UAE.
• Author and manage the credit criteria and Risk Asset Acceptance Criteria for specific products.
• Responsible for portfolio quality and portfolio management strategy by defining retail credit policy / lending / financing parameters.
• Achieve the planned risk charge for retail products by ensuring quality acquisitions, by working with underwriting units to improve lending criteria from time to time, making them digital friendly, and by initiating portfolio measures to improve / stabilize flow rates on a continual basis.
• Update and maintain Retail Credit Policy Manual which is the framework for the individual Product programs.
• Ensure all retail credit policies are aligned with the strategies’ orientation and target segment that the bank wants to grow.
• Ensure product programs in UAE for the products are aligned and standardized and are within the retail banking lending framework.
• Comprehensive review of the portfolios in UAE on an ongoing basis.