Relationship Officer, Direct Banking Center

Mashreq

Relationship Officer managing telesales activities in Pakistan, achieving monthly KPIs and maintaining customer relationships. Promoting banking products and providing customer support via phone.

Posted 7/13/2026full-timeRemote • 🇵🇰 PakistanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales acumen with a focus on achieving monthly KPIs and card acquisition targets while adhering to banking policies and procedures. Capable of building customer relationships, resolving inquiries, and maximizing revenue through effective cross-selling and upselling strategies.

Highest-signal resume keywords

Sales Target AchievementCustomer Relationship ManagementCross-Selling and UpsellingKPI Monitoring and ReportingRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

KPI AchievementCard AcquisitionTelesalesCustomer Inquiry HandlingReport CompilationProduct PromotionSales Strategy DevelopmentData UpdatingComplaint ResolutionPerformance Monitoring

Soft Skills

Customer FocusCreative ThinkingPressure ManagementDisciplinePunctuality

Industry Keywords

Banking PoliciesVerification PolicyMiss Selling PreventionAudit ComplianceProduct Campaigns

About the role

Key responsibilities & impact

To achieve monthly KPIs assigned
To maintain standard performance to achieve top productivity and efficiency from systems as well as the product campaigns.
To ensure that all telesales activities are directed to meeting sales targets.
To ensure assigned card acquisition monthly targets are achieved
To ensure that there is no miss selling
Adherence to discipline and punctuality
Follow verification policy – adhere to banking policies, procedures and regulatory requirements .
Updating all the systems as per the call with the customer.
Achieve given targets on monthly basis.
Meeting the KPI Targets set in term of card acquisition
Contact potential and existing customer via phone to introduce and promote banking products.
Understand the customer needs and recommend suitable banking solutions.
Cross-sell and upsell products to maximize revenue opportunities.
Handle customer inquiries and provide detailed information about product services
Address customer concerns and resolve complaints efficiently .
Compilation of daily and monthly reports and MIS for the team.
Has strong Sales and customer focus and ability to think creatively and work under pressure.
Ensure to meet 100% on control parameters and policy set by the bank audit team.
Processing of the request or offer given to the customer.
Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.
Maintaining all records of the approval, requests and reports handled.
Build and maintain strong relationships with customer.
Constant follow up with the customer.
Attending Daily team huddles & keeps up to team commitments.
Monitor personal performance and align strategies to improve sales out comes.

Requirements

What you’ll need

To achieve monthly KPIs assigned
To maintain standard performance to achieve top productivity and efficiency from systems as well as the product campaigns.
To ensure that all telesales activities are directed to meeting sales targets.
To ensure assigned card acquisition monthly targets are achieved
To ensure that there is no miss selling
Adherence to discipline and punctuality
Follow verification policy – adhere to banking policies, procedures and regulatory requirements .
Updating all the systems as per the call with the customer.
Achieve given targets on monthly basis.
Meeting the KPI Targets set in term of card acquisition
Contact potential and existing customer via phone to introduce and promote banking products.
Understand the customer needs and recommend suitable banking solutions.
Cross-sell and upsell products to maximize revenue opportunities.
Handle customer inquiries and provide detailed information about product services
Address customer concerns and resolve complaints efficiently .
Compilation of daily and monthly reports and MIS for the team.
Has strong Sales and customer focus and ability to think creatively and work under pressure.
Ensure to meet 100% on control parameters and policy set by the bank audit team.
Processing of the request or offer given to the customer.
Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.
Maintaining all records of the approval, requests and reports handled.
Build and maintain strong relationships with customer.
Constant follow up with the customer.
Attending Daily team huddles & keeps up to team commitments.
Monitor personal performance and align strategies to improve sales out comes.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Mashreq Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1967 🏦 Banking 💸 Finance 💳 Fintech Banking
Finance
Fintech Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence. Relationship Officer, Direct Banking Center 🔥 1 hour ago 🇵🇰 Pakistan – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
To achieve monthly KPIs assigned
To maintain standard performance to achieve top productivity and efficiency from systems as well as the product campaigns.
To ensure that all telesales activities are directed to meeting sales targets.
To ensure assigned card acquisition monthly targets are achieved
To ensure that there is no miss selling
Adherence to discipline and punctuality
Follow verification policy – adhere to banking policies, procedures and regulatory requirements .
Updating all the systems as per the call with the customer.
Achieve given targets on monthly basis.
Meeting the KPI Targets set in term of card acquisition
Contact potential and existing customer via phone to introduce and promote banking products.
Understand the customer needs and recommend suitable banking solutions.
Cross-sell and upsell products to maximize revenue opportunities.
Handle customer inquiries and provide detailed information about product services
Address customer concerns and resolve complaints efficiently .
Compilation of daily and monthly reports and MIS for the team.
Has strong Sales and customer focus and ability to think creatively and work under pressure.
Ensure to meet 100% on control parameters and policy set by the bank audit team.
Processing of the request or offer given to the customer.
Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.
Maintaining all records of the approval, requests and reports handled.
Build and maintain strong relationships with customer.
Constant follow up with the customer.
Attending Daily team huddles & keeps up to team commitments.
Monitor personal performance and align strategies to improve sales out comes. 🎯 Requirements
To achieve monthly KPIs assigned
To maintain standard performance to achieve top productivity and efficiency from systems as well as the product campaigns.
To ensure that all telesales activities are directed to meeting sales targets.
To ensure assigned card acquisition monthly targets are achieved
To ensure that there is no miss selling
Adherence to discipline and punctuality
Follow verification policy – adhere to banking policies, procedures and regulatory requirements .
Updating all the systems as per the call with the customer.
Achieve given targets on monthly basis.
Meeting the KPI Targets set in term of card acquisition
Contact potential and existing customer via phone to introduce and promote banking products.
Understand the customer needs and recommend suitable banking solutions.
Cross-sell and upsell products to maximize revenue opportunities.
Handle customer inquiries and provide detailed information about product services
Address customer concerns and resolve complaints efficiently .
Compilation of daily and monthly reports and MIS for the team.
Has strong Sales and customer focus and ability to think creatively and work under pressure.
Ensure to meet 100% on control parameters and policy set by the bank audit team.
Processing of the request or offer given to the customer.
Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.
Maintaining all records of the approval, requests and reports handled.
Build and maintain strong relationships with customer.
Constant follow up with the customer.
Attending Daily team huddles & keeps up to team commitments.
Monitor personal performance and align strategies to improve sales out comes. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Integration Specialist 🕒 July 5 EventMobi 51 - 200 ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Integration Specialist joining EventMobi's Professional Services team. Implementing API-based integrations with third-party systems while working remotely from anywhere that accommodates EST hours. 🇵🇰 Pakistan – Remote 💵 $35k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🚫👨‍🎓 No degree required Medical Reductions Specialist 🕒 June 25 Bush and Bush Law Group 51 - 200 👥 B2C Website LinkedIn All Job Openings Medical Reduction Specialist at Bush & Bush Law Group managing medical lien reductions. Engaging with providers for bill negotiations and maintaining client updates. 🇵🇰 Pakistan – Remote 💵 $3 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior Medical Reductions Specialist 🕒 June 25 Bush and Bush Law Group 51 - 200 👥 B2C Website LinkedIn All Job Openings Medical Reduction Specialist responsible for managing medical lien reductions. Collaborating with clients and providers for effective outcomes at Bush & Bush Law Group. 🇵🇰 Pakistan – Remote 💵 $3 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior Senior Denials Specialist 🕒 June 25 Remote Raven 11 - 50 👥 HR Tech 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Senior Denials Specialist managing complex claims and appeals for a remote dermatology practice. Proven expertise in medical billing required for high-priority accounts in a fast-paced environment. 🇵🇰 Pakistan – Remote 💵 $10 / hour ⏰ Full Time 🟠 Senior Client Delivery Lead 🕒 June 24 Virtual Staffing Careers 1001 - 5000 🤝 B2B ⚕️ Healthcare Insurance 🎯 Recruiter Website LinkedIn All Job Openings Client Delivery Lead responsible for improving client delivery experience. Ensuring client communication and deliverables for successful engagements. 🇵🇰 Pakistan – Remote ⏰ Full Time 🟠 Senior 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs