Mashreq

Senior Associate – Cards Operations Acquisition

Mashreq

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

About the role

  • Daily charge back handling strategy to avoid financial losses to the bank, merchants and card holders
  • Analyze and advice dispute reduction strategy to acquiring merchant to reduce dispute losses
  • Implement, maintain and improve processes to ensure effective operational processes to monitor and maintain financial controls and achieve business objectives
  • Provide guidance in developing and maintaining procedures for product implementation, case approval, compliance programs
  • Plan and develop card financial and chargeback training programs to card center staff to develop their skill
  • Manage day to day chargeback processes, timely resolution of cases
  • Design chargeback reports and analyses, setting forth progress, adverse trends and appropriate recommendations

Requirements

  • 6-8 years multi-discipline banking experience
  • Sound knowledge of general banking with good experience on chargeback handling (Issuance and acquiring)
  • Thorough knowledge of chargeback rules and regulations as defined by associations
  • Hands on experience in working in Prime Platform/Flexcube system
  • Strong knowledge on MS Office tools, MIS reporting and analysis
  • Excellent communication skills (both written & verbal)
Benefits
  • Competitive salary
  • Work from home
  • Collaborative work culture
  • Professional development opportunities
  • Performance bonuses
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
chargeback handlingdispute reduction strategyfinancial controlscase approval procedurescompliance programsMIS reportingdata analysis
Soft Skills
communication skillsguidancetraining developmentproblem-solving