Mashreq

Senior Associate – Retail Banking Ops, Cards Ops, Settlement & Interchange

Mashreq

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

About the role

  • Responsible for timely processing of Card maintenance activities.
  • Ensure that the daily maintenance activities are carried out in line with the laid down policies and procedures.
  • The following activities are processed within the established turnaround time :
  • Card Cancellations
  • Address Change
  • Card Renewals.
  • Card Replacements
  • Auto Payment Instructions
  • Loyalty redemption
  • Re-ageing etc..
  • Ensure strict adherence to the delegation matrix.
  • Ensure necessary approvals are in place before processing any requests.
  • Responsible for consistently meeting the service standards and indicators for the Unit.
  • Assist in managing and fulfilling maintenance related projects / assignments.
  • Perform any other duties / responsibilities that are consistent with the employee role and assigned by the management.
  • Demonstrate spirit of team work and effort.
  • Strive to deliver superior service to meet and exceed card member's expectations.

Requirements

  • Good knowledge of general banking with good experience in credit / debit card post-issuance activities.
  • 3-5 years of cards domain/multi-discipline banking experience.
  • Excellent communication skills(both written & verbal),Good analytical thinking/interpersonal skills.
  • Strong knowledge on MS Office tools,MIS reporting and analysis.
  • Knowledge on the settlement processing is an added advantage.
Benefits
  • Daily charge back handling strategy to avoid financial losses to the bank, merchants and card holders.
  • Analyze and advice dispute reduction strategy to acquiring merchant to reduce dispute losses.
  • Implement, maintain and improve processes to ensure effective operational processes to monitor and maintain financial controls and achieve business objectives to enhance/optimize profitability of the merchant and issuance business.
  • Be part of the business decision and work closely with product and promotions teams to understand current and future requirements, ensuring the crucial balance between risk and service is well understood and accepted.
  • Provide guidance in developing and maintaining procedures for product implementation, case approval, compliance programs, monitor quality performance of financial and chargebacks processes.
  • Plan and develop card financial and chargeback training programs to card center staff to develop their skill.
  • Plan and establish effective relationships with member banks and service level agreements with internal and external departments.
  • Responsible for monitoring and implementing compliance requirements from card schemes like Visa / Mastercard/JCB/CUP/DINERS and other regional switches
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
card maintenance activitiescard cancellationsaddress changecard renewalscard replacementsauto payment instructionsloyalty redemptionre-ageingsettlement processingMIS reporting
Soft Skills
communication skillsanalytical thinkinginterpersonal skillsteamworkservice orientation