Mashreq

Senior Manager – Technology, Payments

Mashreq

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

Tech Stack

AzureCloudLinuxMicroservicesOracleSQLSwift

About the role

  • Responsible for managing and leading the production support and delivery of the payment applications.
  • Deliver information technology solutions to fulfill business and functional requirements.
  • Responsible for the conversion of business requirements to technical specifications, delivery and post implementation maintenance activities.
  • Ensure 100% system availability and provide solutions as per defined SLA.
  • Requirement gathering, Functional specification and review, Project Plan, Testing plan, product walkthrough and implementation.
  • Interaction with business users, vendors, Technology stakeholders, periodic status updates and people management including mentoring the team.
  • Manage a diversified team of professionals who are responsible for payment applications support and delivery.
  • Effectively manage vendors responsible for application stability.
  • Achieve agreed SLA.
  • Provide functional/technical expertise and recommendations in the assessment of issues and initiatives to support and enhance systems.
  • Review and evaluate business requirements to provide recommended solutions.
  • Present technical solutions in Probe meetings Prepare/verify production transfer documentation.
  • Align IT strategy with business strategy.
  • Co-ordinate with members and other functional teams and provide oversight for deliverables from offshore.
  • Work with team members participating in shadowing and training activities.
  • Adhere to information controls and security frameworks/procedures, including change and incident management process.
  • Provide general administrative support to the team, including meetings, knowledge transfer and activity reporting.
  • Investigate and understand the cause of defects raised.
  • Interpret, understand, and resolve user support issues.
  • Recommend solutions to system or process obstacles.

Requirements

  • 10+ years of experience in Design, Development, integration and implementation of payment products and projects.
  • Excellent knowledge on cross border and local payment products and market infrastructure.
  • Exposure to payment market infrastructure and capabilities in middle east.
  • Good understanding about emerging payment landscape and capability build up.
  • Working exposure to payment architecture, interfaces landscape and operational aspects at least within a mid-sized bank.
  • Experience with Oracle OBPAY Payment hub integration and implementation.
  • Experience with various payment gateway used globally and locally in middle east to connect to payment infrastructure for cross boarder and local payment SWIFT, SAA, GPI, BUNA, Regional RTGS (Global), UAEFTS, DDS, IPI, RTGS, NEFTS, IMPS, BH RTGS, KNPS, QIPS, QATCH, WPS (local payment gateway examples).
  • Worked on payment digitization and automation initiatives.
  • Ability to apply robotic automation, AI and Machine Learning solutions to digitize and automate payment processing.
  • Ability to Design systems for 100% automated operations.
  • Ability to build and operate enterprise-wide payment data mart with support from data team.
  • Knowledge of payments market wide regulations, compliance and sanction requirements.
  • Experienced in Cheque clearing systems.
  • Ability to design, architect systems and solutions from scratch.
  • Ability to work on Windows / Linux / Oracle / SQL / MQ / API Gateway / Microservices / DevOps etc.
  • Experienced in Cloud based technologies and implementations, especially MS Azure.
  • Ability to work in a dynamic / multi-tasked environment.
  • Worked on agile environment and ability to lead Payments as a Chapter.
  • Computer science / applications engineering degree or equivalent.
Benefits
  • Health insurance
  • 401(k)
  • Flexible working hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payment applications managementbusiness requirements analysistechnical specifications developmentsystem availability managementpayment product design and developmentpayment gateway integrationrobotic automationAI and Machine LearningCloud technologiesagile methodology
Soft Skills
team leadershipvendor managementcommunicationmentoringproblem-solvinginterpersonal skillsproject managementadministrative supportcollaborationadaptability
Certifications
Computer Science degreeApplications Engineering degree