Mashreq

Assistant Vice President – Technology

Mashreq

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Lead

Tech Stack

Oracle

About the role

  • Lead and manage a team of technology professionals, ensuring efficient issue resolution and customer satisfaction.
  • Partner with GTB Product Owners and Business Analysts to address customer complaints and provide timely solutions.
  • Analyze system issues, participate in root cause analysis, and prioritize issues for resolution.
  • Perform deployments, measure impacts, and coordinate with vendors for defect resolution.
  • Support all testing phases, including SIT, regressions, and performance tuning, ensuring a robust and stable system.
  • Conduct impact assessments for change requests and facilitate production deployments.
  • Manage and track system performance, participating in process optimization initiatives.
  • Ensure technology projects adhere to ISG, technology architecture, and hardware sizing standards, meeting all audit controls.
  • Stay updated with the latest technology trends and provide innovative solutions to business challenges.

Requirements

  • Subject Matter Expertise in Oracle Banking Trade Finance application with extensive Trade Finance domain knowledge.
  • Proven leadership and management experience in a technology role.
  • Strong collaboration and partnership skills, with the ability to work effectively with cross-functional teams.
  • Excellent problem-solving and analytical skills, with a track record of successful issue resolution.
  • Proficiency in system analysis, root cause analysis, and decision-making for issue prioritization.
  • Experience in managing and leading teams, with a focus on customer satisfaction and issue resolution.
  • Strong project management skills, including deployment planning and execution.
  • Knowledge of testing methodologies and the ability to support all testing phases.
  • Understanding of technology architecture, hardware sizing, and audit controls.
  • Ability to stay updated with industry trends and provide innovative technology solutions.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Oracle Banking Trade Financesystem analysisroot cause analysisdeployment planningperformance tuningtesting methodologiesissue prioritizationprocess optimizationtechnology architecturehardware sizing
Soft Skills
leadershipmanagementcollaborationproblem-solvinganalytical skillscustomer satisfactioncross-functional teamworkdecision-makinginnovationcommunication