Mashreq

Team Leader – Retail Banking Ops

Mashreq

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

About the role

  • To monitor and maintain smooth flow of interchange for Mashreq Bank’s claim and settlement of Visa, Master and JCB, CUP cards, in addition to accounts maintenance and financial operations
  • Implement, maintain and improve processes to ensure effective operational processes to monitor and maintain financial accounts and flow of interchange ensuring that all procedures are followed
  • Monitor all associations’ settlement and funds position, balancing and reconciliation and corrective action on daily basis
  • Preparation and submission of accurate and timely quarterly operating certificate to Associations, analyze expense and income trending and alert stakeholders on timely basis on pricing variations
  • Provide coaching and feedback to the team which can customize to fit multi-disciplinary perspective
  • Monitor UAE switch system reports for balancing and reconciliation for all countries under the purview
  • Emerge as the product expert for all relevant areas reporting to this position
  • Being central point of contact for association guidelines/newsletters/publications and ensure timely publishing to business groups with probable impact
  • Ensure that Bank’s Compliance and Regulatory procedures are followed
  • Ensure adequate training to staff such that all functions are performed with zero errors and within expected TATs
  • Ensure maintenance of MI for staff productivity and constantly strive to increase the level of individual as well as unit’s overall productivity
  • Ensure necessary job rotation and training is provided for staff development and career growth
  • Create an atmosphere conducive to mutual co-operation among staff members and foster team spirit
  • Ensure unit attains satisfactory internal and external audit rating
  • Ensure that unit’s standard operating procedures are reviewed, change documents are maintained and updated regularly
  • Ensure the transactions are processed as per the unit’s SLA and the operational errors/losses are very minimum
  • Manage Monthly - MER, KRI, RCSA and Reconciliation reporting within the timelines
  • Constantly work towards generation of new ideas/innovations and ensure year on year digitization/productivity/process automation targets are achieved
  • Knowledge of VAT procedures and applicability to interchange and settlement and merchant payments

Requirements

  • Sound knowledge of general banking with good experience on Cards domain
  • Hands on experience in working in Prime Platform/Flexcube system
  • Sound knowledge of association systems, visa/MasterCard on line, association pricing and interchange computation
  • 6-8 years’ multi-discipline banking experience
  • Excellent communication skills (both written & verbal)
  • Good analytical thinking/interpersonal skills
  • Client communication and management, People Management skills
  • Strong knowledge on MS Office tools, MIS reporting and analysis
  • Ability to meet stringent client deliverables, effective presentation skills
  • Effective decision making power & conflict handling
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial operationsbalancing and reconciliationoperational processesinterchange computationMIS reportingVAT proceduresprocess automationdata analysisclient deliverablesSLA management
Soft Skills
communication skillsanalytical thinkinginterpersonal skillspeople managementeffective presentationdecision makingconflict handlingcoachingteam spiritstaff development