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Job Level
About the role
- Effectively manage Application platforms and responsible for stability, monitoring and control, capacity management and incident management of the most critical application of the bank.
- Responsible for achieving agreed SLAs
- Conduct system analysis and provide support in response to user issues
- Provide technical expertise and recommendations in the assessment of issues and initiatives to support and enhance systems.
- Review and evaluate business requirements against existing and proposed systems, providing a recommended approach to providing a solution.
- Manage solution documentation (System Requirement Specifications - SRS) describing deliverables to meet requirements.
- Manage issue resolution activities by guiding & assisting development team and building a good functional rapport with development teams
- Verify production transfer documentation.
- Verify root cause analysis (RCA) arising from production system disruption.
- Monitor applications to ensure adequate system resources to process at production standards.
- Provides technical guidance, information and instruction to other IT staff requiring broader subject knowledge.
Requirements
- Domain Knowledge in Financial Services
- Functional and technology knowledge on applications within the cluster
- Exposure of developing and supporting large complex systems
- Latest technology trends the relevant cluster
- Cross border team management experience
- Strong organizational, team building and leadership qualities.
- Senior Stakeholder Management
- 12 to 15 years of experience
- Certification in technology will be added advantage
- Competencies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
system analysisincident managementcapacity managementroot cause analysissolution documentationtechnical expertisebusiness requirements evaluationapplication monitoringissue resolutionfunctional rapport building
Soft skills
organizational skillsteam buildingleadership qualitiesstakeholder managementcross border team management
Certifications
technology certification