Explore more
Job Level
About the role
- Effectively manage Application platforms and responsible for stability, monitoring and control, capacity management and incident management of the most critical application of the bank.
- Responsible for achieving agreed SLAs
- Conduct system analysis and provide support in response to user issues
- Provide technical expertise and recommendations in the assessment of issues and initiatives to support and enhance systems.
- Review and evaluate business requirements against existing and proposed systems, providing a recommended approach to providing a solution.
- Manage solution documentation (System Requirement Specifications - SRS) describing deliverables to meet requirements.
- Manage issue resolution activities by guiding & assisting development team and building a good functional rapport with development teams
- Verify production transfer documentation.
- Verify root cause analysis (RCA) arising from production system disruption.
- Monitor applications to ensure adequate system resources to process at production standards.
- Provides technical guidance, information and instruction to other IT staff requiring broader subject knowledge.
Requirements
- Domain Knowledge in Financial Services
- Functional and technology knowledge on applications within the cluster
- Exposure of developing and supporting large complex systems
- Latest technology trends the relevant cluster
- Cross border team management experience
- Strong organizational, team building and leadership qualities.
- Senior Stakeholder Management
- 12 to 15 years of experience
- Certification in technology will be added advantage
- Competencies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
system analysisincident managementcapacity managementroot cause analysissolution documentationtechnical expertisebusiness requirements evaluationapplication monitoringissue resolutionfunctional rapport building
Soft Skills
organizational skillsteam buildingleadership qualitiesstakeholder managementcross border team management
Certifications
technology certification