Marshmallow

Digital Marketing

• Partner, Influencer & Affiliate Coordination: Own the day-to-day management of our Bronze and Silver tier affiliates and influencers - tracking performance weekly, keeping the partner tracker current, and flagging anything that moves.
• Owned Channel Execution: Build and deploy email campaigns in Braze - copy, design, segmentation, scheduling, and QA.
• Campaign Delivery: Coordinate campaign workstreams and timelines across stakeholders, maintain campaign trackers, QA all outgoing materials before launch, and pull post-campaign data to share reports and learnings with the team.
• Performance Reporting & AI Tooling: Build and maintain AI-assisted reporting workflows, automating wherever possible across email, social, and affiliate dashboards.

Digital Marketing Executive

Team Lead

• Leading, coaching and managing the performance of a team of Claims Fraud Investigators and Intel Analysts, supporting their progression.
• Acting as the final escalation point for the most complex, high-value and organised fraud investigations.
• Owning the Claims Fraud KPIs, setting and evolving the team’s investigation strategy.
• Running quality assurance across the team, using outcomes to drive consistency and improve decision-making.
• Owning recruitment, onboarding and development planning for the team.
• Representing Claims Fraud as a subject matter expert across the business, building strong relationships with wider teams.
• Ensuring the team’s compliance with FCA requirements, Consumer Duty, vulnerable customer handling and GDPR obligations.
• Partnering with other teams to increase the detection of potentially fraudulent claims, ensuring the right signals and alerts are being generated and acted on.
• Working with Product Owners to drive process and technology improvements that reduce investigation cycle time and improve the customer experience.

Claims Fraud Team Lead

Data Scientist

• Provide technical leadership for data science across Claims Fraud, shaping the approach to risk decisioning and fraud detection in partnership with Product and Engineering
• Design, build and iterate on production ML and Generative AI/LLM systems that support claims validation and automation
• Collaborate closely with other Claims data scientists to bring system-level thinking to how models, data and workflows fit together, identifying architectural improvements needed to scale decisioning and reduce time-to-production
• Be vocal about the platform and tooling investments needed (monitoring, feedback loops, QA) to achieve AI-driven end to end claims automation
• Advocate for robust, scalable, and strategically aligned technical solutions in cross-functional discussions, ensuring current systems and infrastructure contribute to the multi-year vision for automated claims handling
• Set a high bar for statistical rigour, experimentation and measurement, helping improve how Claims performance and uncertainty are understood and communicated to senior stakeholders

Marshmallow

Digital Marketing Executive

Claims Fraud Team Lead

Staff Data Scientist

Principal Data Scientist