Claims Fraud Team Lead

Marshmallow

Claims Fraud Team Lead at Marshmallow leading a team to prevent fraudulent activities. Overseeing investigations and ensuring compliance with regulations in a hybrid working environment.

Posted 7/14/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and managing a team of Claims Fraud Investigators, focusing on performance management, compliance with FCA and GDPR, and driving process improvements. Proven ability to utilize data and insights for decision-making and strategy development in fraud investigations.

Highest-signal resume keywords

Team LeadershipClaims Fraud ExperiencePerformance ManagementData-Driven Decision MakingCompliance Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

CoachingRelationship BuildingQuality Assurance

Industry Keywords

Claims FraudFCA ComplianceConsumer DutyGDPRFraud Intelligence

About the role

Key responsibilities & impact

Leading, coaching and managing the performance of a team of Claims Fraud Investigators and Intel Analysts, supporting their progression.
Acting as the final escalation point for the most complex, high-value and organised fraud investigations.
Owning the Claims Fraud KPIs, setting and evolving the team’s investigation strategy.
Running quality assurance across the team, using outcomes to drive consistency and improve decision-making.
Owning recruitment, onboarding and development planning for the team.
Representing Claims Fraud as a subject matter expert across the business, building strong relationships with wider teams.
Ensuring the team’s compliance with FCA requirements, Consumer Duty, vulnerable customer handling and GDPR obligations.
Partnering with other teams to increase the detection of potentially fraudulent claims, ensuring the right signals and alerts are being generated and acted on.
Working with Product Owners to drive process and technology improvements that reduce investigation cycle time and improve the customer experience.

Requirements

What you’ll need

Experience leading a team, including driving and managing performance.
Motor Claims Fraud experience.
Experience using data, insight and evidence to make confident decisions and set priorities.
Nice to have: experience in Fraud Intelligence.

Benefits

Comp & perks

Bonus scheme designed to reward high performance
Private medical insurance with Vitality, mental health support with Oliva
Personal learning budget and 2 dedicated L&D days a year
Monthly flexible benefits budget to spend as you choose
25 days holiday plus bank holidays
4 weeks Work From Anywhere per year